Support

Topic	Replies	Views	Activity
Bluescape Release Schedule Service Updates Bluescape delivers releases quarterly for SaaS and GovCloud customers. Both releases are scheduled to occur during the same week of the first month of each quarter. However, the maintenance days and windows differ slight…	0	1176	October 4, 2021
Image Watermark is Missing when Accessing a Workspace Support fixed-issue	2	719	March 13, 2024
"Oops, your PIN was incorrect. Please try again." Message Appears when Sending a Workspace to a Wall Support fixed-issue	1	668	March 13, 2024
Unable to Sign Up for Bluescape AI Trial when Logged On using SSO Support fixed-issue	2	646	March 13, 2024
Error Page Appears when Signing Up for Bluescape Using an Email Address Support fixed-issue	2	599	March 13, 2024
"Sorry, an error has occurred..." Message Appears When Registering for a Bluescape or Popsync Account Support fixed-issue	2	672	March 13, 2024
Presentation loses synchronization between leader and followers Support known-issue	1	336	April 12, 2024
Copying multiple assets at a time Support	2	353	April 10, 2024
Cannot open Documents in embedded links Support	4	582	March 7, 2024
Adding a Custom Background Image for Bluescape on a Large Display Support	0	624	January 15, 2024
How to prevent the Bluescape native application from automatically opening when selecting a hyperlink using an email notification Support	0	531	February 14, 2023
Can't log in to view only link Support	5	180	March 15, 2024
Duplicate + Drag Bug Support	3	298	January 18, 2024
Forced login loop after trying to add content to a workspace Support	1	338	January 18, 2024
Broken embed link Support	4	404	February 9, 2024
Member and Collaborator Support	2	406	January 21, 2024
Embed url and Meet now button Support	9	508	January 19, 2024
Missing assets -- log shows work done Support	4	358	January 18, 2024
Someone on my team cannot receive their invite from us Support	4	383	December 20, 2023
Recommended Hardware for Bluescape App for Large Touch Displays Support hardware	0	1899	October 28, 2021
Error when using ipad Support	7	423	December 13, 2023
Change the email associated to my account Support	2	354	December 9, 2023
"Your request failed to send" Error Message Appears when Using the Ask to Edit Feature in a Workspace as an Anonymous User Support fixed-issue	2	385	November 7, 2023
The Previous Version of Bluescape is Present when Logging On Support fixed-issue	1	355	November 7, 2023
Changing a Shape with Text to a Notecard does not Enforce the Square Aspect Ratio Support fixed-issue	2	345	December 7, 2023
Unable to Add a New Segment after Creating a Quick Connect Line Support fixed-issue	2	374	December 7, 2023
Uploaded Documents May Disappear After Using File Upload Tool Support fixed-issue	1	362	November 7, 2023
Long Press Menu Appears when Using a Stylus with the Always Draw Option Set to On Support fixed-issue	2	415	December 7, 2023
Multiple Selected Objects Do Not "Snap to Grid" When Moving Around the Workspace Support fixed-issue	2	408	December 7, 2023
A Content Asset May Become Unresponsive in a "Processing..." State During Uploading Support fixed-issue	2	373	December 7, 2023

Bluescape Release Schedule

Bluescape delivers releases quarterly for SaaS and GovCloud customers. Both releases are scheduled to occur during the same week of the first month of each quarter. However, the maintenance days and windows differ slight…