Support

Topic	Replies	Views	Activity
Changing Character Limits of Text Box Support	4	669	March 23, 2024
Bluescape Release Schedule Service Updates Bluescape delivers releases quarterly for SaaS and GovCloud customers. Both releases are scheduled to occur during the same week of the first month of each quarter. However, the maintenance days and windows differ slight…	0	1211	October 4, 2021
Image Watermark is Missing when Accessing a Workspace Support fixed-issue	1	765	March 13, 2024
"Oops, your PIN was incorrect. Please try again." Message Appears when Sending a Workspace to a Wall Support fixed-issue	1	736	March 13, 2024
Unable to Sign Up for Bluescape AI Trial when Logged On using SSO Support fixed-issue	1	735	March 13, 2024
Error Page Appears when Signing Up for Bluescape Using an Email Address Support fixed-issue	1	1153	March 13, 2024
"Sorry, an error has occurred..." Message Appears When Registering for a Bluescape or Popsync Account Support fixed-issue	1	761	March 13, 2024
Presentation loses synchronization between leader and followers Support known-issue	0	359	March 13, 2024
Copying multiple assets at a time Support	1	399	March 11, 2024
Cannot open Documents in embedded links Support	3	638	March 7, 2024
Adding a Custom Background Image for Bluescape on a Large Display Support	0	650	January 15, 2024
How to prevent the Bluescape native application from automatically opening when selecting a hyperlink using an email notification Support	0	560	February 14, 2023
Can't log in to view only link Support	4	274	February 14, 2024
Duplicate + Drag Bug Support	2	369	January 18, 2024
Forced login loop after trying to add content to a workspace Support	1	386	January 18, 2024
Broken embed link Support	3	443	January 10, 2024
Member and Collaborator Support	1	439	December 22, 2023
Embed url and Meet now button Support	8	617	December 20, 2023
Missing assets -- log shows work done Support	3	431	December 13, 2023
Someone on my team cannot receive their invite from us Support	3	463	November 20, 2023
Recommended Hardware for Bluescape App for Large Touch Displays Support hardware	0	1937	October 28, 2021
Error when using ipad Support	6	531	November 13, 2023
Change the email associated to my account Support	1	382	November 9, 2023
"Your request failed to send" Error Message Appears when Using the Ask to Edit Feature in a Workspace as an Anonymous User Support fixed-issue	1	433	November 7, 2023
The Previous Version of Bluescape is Present when Logging On Support fixed-issue	1	401	November 7, 2023
Changing a Shape with Text to a Notecard does not Enforce the Square Aspect Ratio Support fixed-issue	1	401	November 7, 2023
Unable to Add a New Segment after Creating a Quick Connect Line Support fixed-issue	1	415	November 7, 2023
Uploaded Documents May Disappear After Using File Upload Tool Support fixed-issue	1	401	November 7, 2023
Long Press Menu Appears when Using a Stylus with the Always Draw Option Set to On Support fixed-issue	1	472	November 7, 2023
Multiple Selected Objects Do Not "Snap to Grid" When Moving Around the Workspace Support fixed-issue	1	457	November 7, 2023

Changing Character Limits of Text Box

Support

4

669

March 23, 2024

Bluescape Release Schedule

Service Updates

Bluescape delivers releases quarterly for SaaS and GovCloud customers. Both releases are scheduled to occur during the same week of the first month of each quarter. However, the maintenance days and windows differ slight…