| Support Note |
|---|
| The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution. This topic may not be relevant to all Bluescape users and may not apply to all Organizations. If you’re unsure whether your Organization has this feature/capability/integration, please reach out to your IT department. |
In Bluescape, when you attempt to add a watermark to an image file, the addition of the watermark is unsuccessful.
Cause
This issue may be caused by any third-party ad-blocking software you may have installed.
Steps to reproduce
- Install ad-blocker software on your device.
- Go to Bluescape Home.
- Open a workspace where you have a watermark applied to an image.
Expected result
The image appears with the watermark overlay as expected.
Observed result
The watermark is missing from your image.
Additional Information
This issue appears to be limited to image files. Video files with a watermark are not impacted by this condition.
Workaround
As a workaround to this issue, uninstall or disable ad blocker software.
Resolution
The status of this issue is Open. Watch this topic for status updates.
If you are experiencing this issue, please react to this topic and help our product team understand the scope of impact on our members. 