Workspace fails to load after adding a workspace in Microsoft Teams

Support
1
Support Note
The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution.

In Bluescape, when you add a workspace in Microsoft Teams, and attempt to open the workspace tab, the workspace process stops responding at the Bluescape logo with only a loading screen present.

Steps to reproduce

  1. Add a Bluescape workspace in Microsoft Teams.
  2. Open the Workspace tab.

Expected result

The workspace loads successfully.

Observed result

The workspace attempts to load but stops responding at the loading screen.

Workspace not loading in Microsoft Teams
Workspace not loading in Microsoft Teams1470×1614 129 KB

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To fix this issue, please clear your cookies/cache in MS Teams. The workspace should load as intended.

To clear cookies/cache on Native MS Teams:

  1. How to clear the Microsoft Teams cache

To clear cookies/cache in browser:

  1. Safari
  2. Chrome
  3. Firefox
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