Workspace fails to load after adding a workspace in Microsoft Teams

[kristeno]

Support Note
The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution.

In Bluescape, when you add a workspace in Microsoft Teams, and attempt to open the workspace tab, the workspace process stops responding at the Bluescape logo with only a loading screen present.

Steps to reproduce

1. Add a Bluescape workspace in Microsoft Teams.
2. Open the Workspace tab.

Expected result

The workspace loads successfully.

Observed result

The workspace attempts to load but stops responding at the loading screen.

[kristeno]

To fix this issue, please clear your cookies/cache in MS Teams. The workspace should load as intended.

To clear cookies/cache on Native MS Teams:

1. How to clear the Microsoft Teams cache

To clear cookies/cache in browser:

1. Safari
2. Chrome
3. Firefox