Workspace fails to load after adding a workspace in Microsoft Teams

[kristeno]

Support Note
The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution.

In Bluescape, when you add a workspace in Microsoft Teams, and attempt to open the workspace tab, the workspace process stops responding at the Bluescape logo with only a loading screen present.

Steps to reproduce

1. Add a Bluescape workspace in Microsoft Teams.
2. Open the Workspace tab.

Expected result

The workspace loads successfully.

Observed result

The workspace attempts to load but stops responding at the loading screen.

Resolution

The status of this issue is Open. Watch this topic for status updates.

Where to Next?

• Help improve existing features - Share your suggestions in Product Feedback
• Drive discussion around a new feature idea - Share your Wishlist suggestion
• Search the community and discover more Bluescape

[kristeno]

To fix this issue, please clear your cookies/cache in MS Teams. The workspace should load as intended.

To clear cookies/cache on Native MS Teams:

1. How to clear the Microsoft Teams cache

To clear cookies/cache in browser:

1. Safari
2. Chrome
3. Firefox