ONE of my workspaces (for which I am the owner) will not open; the Logo and pulsing blue circle just loop until it times out. I can access all my other workspaces just fine.
Hey @Celeste_Giuffre, thanks for contacting the community Let’s work together to solve this!
Could you please try a few things on your end before we dive deeper?
A couple questions below:
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What browser are you on, and is your browser up to date? If you are not using the latest version, be sure to update your browser.
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Try restarting your browser. If your browser has been running for a long time, its application memory could impact Bluescape performance. Restarting the browser refreshes the application memory.
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Open the workspace in a new Incognito or Private browser window, bypassing any environmental issues with your browser (e.g., corrupt cache or cookies and interference from browser extensions).
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Kindly try opening the workspace in a different browser.
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Close all unnecessary browser tabs. Each tab uses additional memory that could impact Bluescape’s overall performance.
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Disable any browser extensions, including ad-blocking extensions such as uBlock, AdBlock, and more that could affect Bluescape’s performance. Then restart your computer.
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Clear browser cookies and/or cache, then restart your browser.
Please let us know if any of these solutions have helped solve the issue you’re experiencing.
Hi Kristino,
None of those worked. What should I do next?
Hello @Celeste_Giuffre we will open a Support case. Please look for an email from us to continue troubleshooting this issue.
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