Support

Community Feedback Share your feedback about the Bluescape Community and how we can improve it. Service Updates Stay up to date on all scheduled service updates, outages, the overall server status, and areas impacted. Product Feedback Get support from other community members and share your product feedback here. Hardware Help Find answers to questions about the Bluescape Wall and other hardware devices. Account Information Ask questions and get answers to all your account and administration inquiries: including activation, setup, configuration, and general management of your accounts. Wishlist Submit your BlueSky ideas for product improvements and features you’d love to see in your workspace.

Topic	Replies	Views	Activity
How to Create a Custom Organization Role in the Configuration Center Account Information org-admin	0	91	November 24, 2021
Organization Roles Account Information	0	144	October 5, 2021
Would be nice to link community account to Bluescape account so that users don't have to create a separate login to post Community Feedback	1	26	January 21, 2022
When uploading a sequence of images into the workspace, the images upload out of order Support	5	163	January 20, 2022
Bluescape user receiving error message trying to log in Support possible-bug	1	47	January 11, 2022
How to Add a Custom Workspace Role in the Configuration Center Account Information org-admin	0	116	November 24, 2021
Managing Groups in an Organization Account Information org-admin	0	109	December 10, 2021
I'm unable to group select objects in a canvas Support known-issue , bug	2	36	January 19, 2022
Requesting a meeting Maximize indicator for the new Bluescape Meet in a workspace Product Feedback	2	77	January 17, 2022
After the release on 22.14.1 the Wall Controller does not update completely and fails to load Support known-issue	0	36	January 17, 2022
Accessing a Workspace as a Visitor via Email Invitation Account Information onboarding	0	47	January 14, 2022
Workspace fails to load after adding a workspace in MS Teams Support	1	34	January 14, 2022
Browser Requirements Support	1	33	January 14, 2022
Unable to upload Docs and Powerpoints Chrome Support	1	55	January 10, 2022
No invitation email for guest Support	2	62	January 6, 2022
Service Status for Bluescape Service Updates Our goal is to ensure the status of Bluescape is consistently monitored and for you to see what’s currently happening. Here you will find real-time updates for the service status of Bluescape as a whole. You can also se…	0	182	November 2, 2021
"upload failed" issues Support	1	65	January 4, 2022
Unable to log in. May be locked out Account Information	2	45	January 4, 2022
When a user leaves our organization, how can I (admin) move their workspaces to a new user? Support	2	58	January 4, 2022
How do I add a timestamped comment or reaction to a video? Product Feedback video	1	58	December 31, 2021
Can I disable downloading of videos, picture sharing, and other content for certain users and guests in a workspace? Support org-admin	1	60	December 31, 2021
Single Sign-On Overview Account Information	0	139	October 29, 2021
Basic Troubleshooting Support	1	99	December 30, 2021
Web Browser Found that the "Bluescape Screen Casting" Extension Contains Malware Support	2	120	December 16, 2021
Setting Up Single Sign-On with Azure Active Directory Account Information	0	115	December 15, 2021
Statement from the Bluescape CISO Regarding the Log4j Vulnerability Service Updates	1	155	December 15, 2021
Write a Bluescape Review and Receive an Amazon Gift Card! 💰 Product Feedback	0	75	December 3, 2021
Configuration Center Overview Account Information org-admin	0	142	November 1, 2021
NVidia Mosaic Setup on Windows-Based Video Walls Hardware Help hardware	0	59	December 9, 2021
Service disruption (Tuesday, 12.7.2021) - Resolved Service Updates service-issue	2	168	December 10, 2021