Support

Hardware Help Find answers to questions about the Bluescape Wall and other hardware devices. Community Feedback Share your feedback about the Bluescape Community and how we can improve it. Service Updates Stay up to date on all scheduled service updates, outages, the overall server status, and areas impacted. Product Feedback Get support from other community members and share your product feedback here. Wishlist Submit your BlueSky ideas for product improvements and features you’d love to see in your workspace. Account Information Ask questions and get answers to all your account and administration inquiries: including activation, setup, configuration, and general management of your accounts.

Topic	Replies	Views	Activity
About the Support category Support	0	82	May 6, 2021
What is the process for an On-Prem instance to unarchive a workspace? Support	0	13	November 25, 2021
How do I print a hard copy of a workspace? Support	1	9	November 25, 2021
How do I open an incognito or private browser window? Support	2	15	November 25, 2021
Cropping images Support	1	21	November 25, 2021
How to Add a Custom Workspace Role in the Configuration Center Account Information configuration-center	0	22	November 24, 2021
How to Create a Custom Organization Role in the Configuration Center Account Information configuration-center	0	25	November 24, 2021
Updating Bluescape for Windows Wall Client Hardware Help install	0	24	November 23, 2021
Installing Bluescape Wall Client for Windows Hardware Help admin	0	22	November 23, 2021
Using a Wacom Tablet with Bluescape Hardware Help	0	39	November 10, 2021
How do I duplicate a workspace? Support workspace	1	31	November 22, 2021
How do I Sign Up for a Free Trial with Bluescape? Support	1	19	November 22, 2021
How do I Recover an Archived Workspace? Support workspace	1	17	November 22, 2021
How do I Change a Collaborator Role in a Workspace? Support workspace	1	24	November 22, 2021
Why don’t the template preview icons show up, load, display? Instead, I see a broken image icon. Support	1	11	November 22, 2021
My organization has a trial account and I need to create an account to access the content in Bluescape Support	1	17	November 22, 2021
We are seeing random touch marks on the Wall. Even when no one has touched the screen. Support	1	19	November 22, 2021
How to change the web cam on during a video call? Support	1	24	November 20, 2021
I'm seeing a “403: Forbidden” Login Error Support	1	19	November 20, 2021
How do I create an account to access Bluescape Support	1	17	November 19, 2021
Template Preview is Missing Support	1	16	November 19, 2021
Wall Phantom Touches Support	1	15	November 19, 2021
Service Status for Bluescape Service Updates Our goal is to ensure the status of Bluescape is consistently monitored and for you to see what’s currently happening. Here you will find real-time updates for the service status of Bluescape as a whole. You can also se…	0	50	November 2, 2021
Can I use the Discourse app to connect to our Discourse server? Community Feedback	5	57	November 9, 2021
Recommended Hardware for Bluescape Wall Client for Windows Hardware Help	0	46	October 28, 2021
Network Connectivity Requirements Support	0	44	November 2, 2021
My workspace is slow/sluggish when resizing and moving contents Support	1	59	November 4, 2021
How to write a good bug report :bug: Product Feedback First of all, thank you for wanting to file a bug report! While writing your bug report you should have exactly one goal: maximizing the chance of this bug to get fixed . Writing a good bug report is essential to helping…	0	130	June 3, 2021
What is a Bluescape Organization? Account Information	0	37	November 2, 2021
Organization Roles Account Information	0	45	October 5, 2021