Support

Topic	Replies	Views	Activity
How to write a good bug report :bug: Support First of all, thank you for wanting to file a bug report! While writing your bug report, you should have exactly one goal: Maximizing the chance of this bug getting fixed. Writing a good bug report is essential to help…	0	1049	June 3, 2021
Command Line Interface - Administrator Guide Support on-premises	0	511	August 29, 2023
Shapes and Icons Support	6	59	April 19, 2024
Uploading content from Dropbox & Box occasionally fails Support known-issue	0	125	March 28, 2024
Changing Character Limits of Text Box Support	5	232	April 22, 2024
Bluescape Release Schedule Service Updates Bluescape delivers releases quarterly for SaaS and GovCloud customers. Both releases are scheduled to occur during the same week of the first month of each quarter. However, the maintenance days and windows differ slight…	0	860	October 4, 2021
Image Watermark is Missing when Accessing a Workspace Support fixed-issue	2	513	March 13, 2024
"Oops, your PIN was incorrect. Please try again." Message Appears when Sending a Workspace to a Wall Support fixed-issue	1	429	March 13, 2024
Unable to Sign Up for Bluescape AI Trial when Logged On using SSO Support fixed-issue	2	450	March 13, 2024
Error Page Appears when Signing Up for Bluescape Using an Email Address Support fixed-issue	2	410	March 13, 2024
"Sorry, an error has occurred..." Message Appears When Registering for a Bluescape or Popsync Account Support fixed-issue	2	513	March 13, 2024
Presentation loses synchronization between leader and followers Support known-issue	1	168	April 12, 2024
Copying multiple assets at a time Support	2	198	April 10, 2024
Cannot open Documents in embedded links Support	4	412	March 7, 2024
Adding a Custom Background Image for Bluescape on a Large Display Support	0	505	January 15, 2024
How to prevent the Bluescape native application from automatically opening when selecting a hyperlink using an email notification Support	0	411	February 14, 2023
Can't log in to view only link Support	5	92	March 15, 2024
Duplicate + Drag Bug Support	3	117	January 18, 2024
Forced login loop after trying to add content to a workspace Support	1	252	January 18, 2024
Broken embed link Support	4	268	February 9, 2024
Member and Collaborator Support	2	304	January 21, 2024
Embed url and Meet now button Support	9	409	January 19, 2024
Missing assets -- log shows work done Support	4	265	January 18, 2024
Someone on my team cannot receive their invite from us Support	4	298	December 20, 2023
Recommended Hardware for Bluescape App for Large Touch Displays Support hardware	0	1667	October 28, 2021
Error when using ipad Support	7	327	December 13, 2023
Bluescape System Requirements Support hardware	0	477	May 3, 2023
Change the email associated to my account Support	2	291	December 9, 2023
"Your request failed to send" Error Message Appears when Using the Ask to Edit Feature in a Workspace as an Anonymous User Support fixed-issue	2	298	November 7, 2023
The Previous Version of Bluescape is Present when Logging On Support fixed-issue	1	279	November 7, 2023

How to write a good bug report :bug:

First of all, thank you for wanting to file a bug report! While writing your bug report, you should have exactly one goal: Maximizing the chance of this bug getting fixed. Writing a good bug report is essential to help…

0

1049

June 3, 2021

Command Line Interface - Administrator Guide

Support

on-premises

0

511

August 29, 2023

Shapes and Icons

Support

6

59

April 19, 2024

Uploading content from Dropbox & Box occasionally fails

Support

known-issue

0

125

March 28, 2024

Changing Character Limits of Text Box

Support

5

232

April 22, 2024

Bluescape Release Schedule

Service Updates

Bluescape delivers releases quarterly for SaaS and GovCloud customers. Both releases are scheduled to occur during the same week of the first month of each quarter. However, the maintenance days and windows differ slight…