Support

Topic	Replies	Views	Activity
How to write a good bug report :bug: Support First of all, thank you for wanting to file a bug report! While writing your bug report, you should have exactly one goal: Maximizing the chance of this bug getting fixed. Writing a good bug report is essential to help…	0	845	June 3, 2021
The Previous Version of Bluescape is Present when Logging On Support known-issue	0	50	September 15, 2023
Can't Multi-Select (Shft+Click) Attached Objects Support	1	41	September 14, 2023
Non-facilitators are Unable to See Hidden Canvas Moving when Using the Hide/Reveal Canvas Feature Support fixed-issue	2	156	September 13, 2023
Non-Facilitators Continue to See a Deleted Hidden Canvas when Using the Hide/Reveal Canvas Function Support fixed-issue	2	159	September 13, 2023
Non-Facilitators Continue to See Canvases After Deletion Support fixed-issue	2	128	September 13, 2023
"Low workspace resources" System Message Appears after Zooming In on a Video Support	0	38	September 13, 2023
Unable to Scroll to See All Teams in Personal Meting Lobby when Using Android Devices Support fixed-issue	1	29	September 11, 2023
Non-Facilitators Continue to See Deleted Hidden Canvas Support fixed-issue	1	32	September 11, 2023
Follower Must Press Lead Button Twice when Taking Control of a Workspace Support fixed-issue	1	41	September 11, 2023
Hidden Canvas Becomes Normal Canvas when Update the Canvas Border/Color Support fixed-issue	1	31	September 11, 2023
Dashed Line is Out of the Image Frame when in Crop Mode Support fixed-issue	1	28	September 11, 2023
Did Bluescape make a board size/scale change? Support	5	94	September 8, 2023
Deleted assets keep reappearing Support	8	304	September 1, 2023
Bring Your Own Key Generation and Import Process for AWS Flexible Cloud Architecture Support team-admin	0	479	March 14, 2023
How to download Bluescape canvas Support on-premises	9	1152	September 22, 2023
"Sorry, something went wrong" Error Message Appears when Playing a YouTube Video in a Workspace Support fixed-issue	1	71	August 21, 2023
Asking to Edit a Workspace: "Null" Displays in Prompt Instead of User's Name Support fixed-issue	1	86	August 21, 2023
"Join meeting" Button is Disabled for Anonymous Mobile Users Support known-issue	1	65	September 17, 2023
"Something went wrong" Error Message Appears when Attempting to Join a Meeting as an Anonymous Mobile User Support known-issue	1	65	September 17, 2023
"Your request failed to send" Error Message Appears when Using the Ask to Edit Feature in a Workspace as an Anonymous User Support known-issue	1	53	September 17, 2023
"Sorry, no matches were found" Message Appears when Filtering Images by Custom Date in Activity Feed Support fixed-issue	1	87	August 17, 2023
Network Connectivity Requirements Support	0	905	November 2, 2021
Box integration authentication is unsuccessful when 2FA is enabled Support known-issue	0	99	August 11, 2023
Finding Configuration Center Settings in Bluescape Home Admin Support	0	77	August 10, 2023
Bluescape on Multiple Monitors: Windows 10/11 Support hardware	1	918	June 21, 2022
Decommissioning Linux-based walls Support hardware	0	196	April 13, 2023
Statement from the Bluescape CISO Regarding the Recent Metabase Vulnerability Service Updates	0	126	July 25, 2023
Google Provider Can be Slow to Load Popsync Search Results Support fixed-issue	2	137	July 21, 2023
Duplicating Assets on a Canvas Using the CTRL+D Keyboard Shortcut is Inconsistent Support fixed-issue	2	111	August 20, 2023

How to write a good bug report :bug:

First of all, thank you for wanting to file a bug report! While writing your bug report, you should have exactly one goal: Maximizing the chance of this bug getting fixed. Writing a good bug report is essential to help…