| Support Note |
|---|
| This functionality requires assistance from our Support team. If you wish to unarchive a workspace in your Organization, please Reply to this topic. |
An archived workspace can only be recovered if you know its workspace ID, which is contained in the URL of the workspace.
For example, https://client.apps.us.bluescape.com/OeBSAuDIOI_i7Nd1jow2DT4.
Note: Archived workspaces are different than deleted workspaces. Once a workspace has been deleted, it is unrecoverable.
Recovering the Workspace ID
Recovery Method #1
If you know the date or date range during which the workspace was archived, Reply to this topic to be connected with a Support agent. Once they’re reached out privately, please provide this information and request that they search through the database logs to try and identify the workspace ID.
Note: Database logs are only stored for 30 days, so this method will not work if the workspace was archived outside of that timeframe.
Recovery Method #2
Check the link in your workspace invitation email if you were invited to the workspace. The workspace ID is contained in the URL associated with the Get Started or Access Workspace buttons (depending on how recent). To view the URL, right-click the button, select the Copy link address option, then paste it somewhere for safekeeping.
After finding the workspace ID using this method, Reply to this topic to begin the process of recovering the workspace.
Note: The email invitation contains the subject line, “You have been invited to join Bluescape, so jump right in!”
A recovered workspace remains owned by the same member, regardless of who is recovering it.
Where to Next?
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