Recently, my Bluescape Auth options got split up when one of my workspaces started using SSO. Upon logging out and trying to log back in, neither works. Even after being removed from the SSO workspace, it still appears in my options. Upon trying to log into my username/password Auth workspace, I’m told my password is expired. If I try “forgot password” I get the error “Password provision user can’t reset password”. I asked 2 different admins in my workspace to reset the password for me, but neither sees an option to do so on my account. We tried removing and re-adding me, same result. How can I get my password reset/get into my account?
Thank you for contacting Bluescape Support. We do not have access to the SSO provider. You will need to reach out to the SSO admin or Org owner to have them add you to the SSO user group. When SSO is enabled your password, username and other details are pulled from the SSO provider. If after being added to the SSO user group by the Org owner does not resolve the issue you are seeing logging in. Please provide a screenshot of the error you are getting when attempting to log in.
The issue I’m talking about is not with SSO. I’m referring to trying to authenticate into my other workspace that only uses username/password. I was removed from the workspace that uses SSO to see if it would fix the issue I’m having with username/password auth. However, SSO still shows up as an option when I try to sign in. In the screenshot below, I’m choosing Bluescape as my auth provider.
We have opened a Support case to follow up with you further.