Edits Not Syncing Across Team Members in Bluescape Workspace

Support
1

Hi everyone,

I’m encountering a persistent issue with Bluescape; and I’m hoping someone here can help or has faced a similar problem. When working in a shared workspace; edits or updates made by one person aren’t consistently syncing across all team members in real-time. This is causing confusion; as some users see the updated content while others still see the older version; even after refreshing the workspace. :upside_down_face:

The main issues we’ve observed include delayed edits where updates to documents, sticky notes; or visual content take a long time to reflect on other users’ screens. Even after refreshing or reopening the workspace; some collaborators don’t see the changes immediately. There’s also partial syncing; where certain elements update for some users, while others remain out of sync. For example; a newly uploaded image ; a modified sticky note might appear for half the team; but others still see the previous version or nothing at all.

We’ve also noticed cross-device syncing issues. Whether we access the workspace on Mac; Windows; or mobile, the problem persists. This makes me wonder if it’s a broader syncing issue within Bluescape; regardless of the device or operating system being used.

Additionally; we’ve experienced lag when multiple team members are adding or editing content at the same time. This leads me to think it might be related to the syncing issue; though we’ve confirmed that our internet connection is stable and strong.

I have tried refreshing the workspace, logging in and out; clearing browser cache, and even using different browsers like Chrome and Firefox. We’ve also checked for system ; app updates and accessed the workspace on both desktop and mobile. However; none of these steps have resolved the issue.
I have checked https://community.bluescape.com/t/help-allow-workspace-editing-is-disabled-need-this/2463- msbi guide but still need help.

Are there any additional steps we haven’t tried that could help resolve the syncing problems? Could this be related to the file types ; size of the content in the workspace? We work with large media files regularly. Also, is there a way to force a full sync across all users / reset the workspace to ensure everyone is on the same version?

I’d really appreciate any insights / guidance from the community .

Thanks in advance for your help! :slightly_smiling_face:

2

Hello @picira ,

Thank you for reaching out, and we apologize for any inconvenience this issue has caused. I want to gather more information to aid the investigation.

  • How old is this workspace, and is it significant in size and has a lot of content?
  • Does this happen with all workspaces?
  • Are all users affected or is it intermittent?
  • Are the system resources being heavily impacted for these users? Are many browser windows and applications open and/or running in the background?
  • Is their network connection stable? Is a VPN in use?
  • Are there any error messages that eventually appear?
  • How is this workspace scaled, and what is the zoom level when the workspace loads, i.e., are objects in the workspace enlarged to be visible at <1%? When objects are scaled to be visible at a far-out zoom level, this can cause an impact on the overall performance when loading the workspace due to the cache & the viewport needing to render all objects in the viewport.

We suggested the following in hopes of improving the performance of larger workspaces with a large amount content:

  • Delete old content that is not necessary.
  • Zoom in when navigating around.
  • Space content out.
  • Use different navigation functionalities (i.e., search feature).
  • Limit how often you close the tab of the workspace.
  • Minimize other programs running on your computer.
  • Make sure your internet connection is stable.
  • Create multiple workspaces as you progress through a project.

Best Regards,
Cody Bentley

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