Shapes and Icons

Support
1

No shapes or icons will load other than Basic Shapes

2

Hi, @Laura_Fletcher.

Are you able to see icons when you select “more shapes and icons” after selecting the shapes icon on the toolbar?

3

No. Each section is blank.

4

Ok. Would you be able to share an image of what you see when you select the “more shapes and icons” option? This will help gain a full understanding of your experience as I am unable to reproduce this.

5

Hi, @Laura_Fletcher. Are you still experiencing the issue? Can you send an image of what you see?

6

Yes. I still do not have any icons showing under any category other than Basic Shapes. I have tried multiple times to send a screen shot but I get an automated message stating “Sorry, you can’t embed media items in a post.”

7

I’m sorry about the automated message. I’ve updated our settings to ensure you don’t run into that issue again.

I will open a support ticket for our team to help investigate further.