I added the plugin and it downloaded, and I disabled Teams, but when I try and add a âbluescapeâ meeting invite it says: âBluescape meet is not available contact your administratorâ. I am our Bluescape Owner, and donât see any settings in Bluescape that need to be activiated, can you assist? Also, when I click on the bluescape meeting icon in my calendar header it starts Bluescape and asks to âallow or denyâ and I click allow, but thatâs when the message comes up about it being not available.
Hi @Teri_Crisanty, thank you for bringing this to our attention. I have connected with our product team for guidance on troubleshooting steps to solve this potential issue. As soon as I hear back, I will reply to you as soon as possible.
Upon checking, I see that you belong to three Bluescape Organizations, two of which you have a âVisitorâ organization role. Visitors are members outside of the team or company that have been added as workspace collaborators. They can only enter workspaces or meetings they have been invited to. I am suspecting that after you downloaded the Plugin you may have selected the incorrect authentication provider during login. Can you please ensure that you are selecting the âBluescapeâ authentication provider when logging in? Here is an example screenshot of the authentication provider prompt during login.
I was never asked to choose one when I installed the plugin.
I tried deleting and re-loading the plug in. There was no point that it asked me for the information below. After I loaded the plug in I can see it when I open my calendar and if I choose the âbluescape" for a meeting, I can see it searching but comes back with âBluescape Meet is not available. Contact your administrator. Is this because of outlook or Bluescape?
You will not be prompted for a login until you have selected âAdd Bluescape Meetingâ from the Outlook ribbon. Please attempt the following:
1.) Launch Outlook.
2.) From your Calendar, click âNew Meetingâ.
3.) In the âNew Meetingâ prompt, click âAdd Bluescape Meetingâ from the ribbon in Outlook.
4.) A log-in to Bluescape window should appear, enter your email, and select next.
5.) Select the appropriate authentication provider âBluescapeâ, click login and, enter your password.
Please let me know if you still experience issues after performing the above steps.
Thatâs how Iâve been trying - Iâve not been asked to Login and it still comes up with that - when I click on the âsettingsâ next to the Bluescape in my calendar it says this:
From your attached screenshot, can you please click the blue âSign Outâ button on the bottom right-hand side? You should then receive the following page to complete the login flow.
1.) Click âLogin to beginâ.
2.) A log-in to Bluescape window should appear, enter your email, and select next.
3.) Select the appropriate authentication provider âBluescapeâ, click login and, enter your password.
If I say âallowâ it just logs me in, but still doesnât work. It still keeps âthinkingâ and says itâs not available - contact your administrator.
Hoping you were able to see my response - itâs still not working. Is there a support line that I may be able to show someone and walk through the process perhaps on a Teams call and share my screen?
We were able to resolve your issue by disabling & re-enabling the audio-video feature within the Configuration Center using a Bluescape Instance Admin account. Please let us know if you happen to experience any further issues. Have a great rest of your day!
