Hi Teri,
Upon checking, I see that you belong to three Bluescape Organizations, two of which you have a ‘Visitor’ organization role. Visitors are members outside of the team or company that have been added as workspace collaborators. They can only enter workspaces or meetings they have been invited to. I am suspecting that after you downloaded the Plugin you may have selected the incorrect authentication provider during login. Can you please ensure that you are selecting the ‘Bluescape’ authentication provider when logging in? Here is an example screenshot of the authentication provider prompt during login.
