Opening a PDF File with Workspace Zoom Level Set to 4% Renders the Image Disjointed

Support Note
The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution.

In Bluescape, when you open a workspace with your zoom level set to 4% and you attempt to open a PDF file, the images in the file render disjointed.

Steps to reproduce

  1. Log on to Bluescape
  2. Open any workspace.
  3. Set your zoom level to 4%.
  4. Upload and open a PDF file at the 4% zoom level.

Expected result

The PDF opens and any images contained within appear as expected.

Observed result

The images in the PDF appear disjointed.


This issue is resolved in the March 2023 (23.03.1) Bluescape release.