My workspace is slow/sluggish when resizing and moving contents

Support
2

Unfortunately this is due to positioning asset guides. It identifies similarly sized spaces elsewhere in the workspace to help you space things consistently. It is showing you a suggested space, and where that space came from, resulting in a performance bottleneck.

A recommended workaround is for you to change the Snap to option under workspace settings to None.

How to Change Snap to Under Workspace Settings to None as a Workaround

  1. Navigate to the Workspace in question.
  2. Click Workspace Settings …
  3. Change Snap to, to None

Support - Workspace Slowness
Support - Workspace Slowness1207×1365 113 KB

Alternative Troubleshooting Steps if the Issue Persists After Setting Snap to = None

  • Verify “Use Hardware Acceleration when available” is enabled in the Web browser:

    1. Launch Google Chrome.
    2. Click " Menu " > " Settings ".
    3. Scroll down and select " Advanced ".
    4. Scroll the " System " section, toggle " Use Hardware Acceleration when available " to on

  • Minimize the amount of open Web browser tabs and background applications.

  • Attempt to reproduce the issue using an Incognito window:

    1. Launch Google Chrome.
    2. Press Ctrl + Shift + n on the keyboard to open an incognito window.

  • Perform a Speedtest on the affected user’s network:

    1. Navigate to the Website Cloudflare Speed Test
    2. Upon navigating to the above website, the user’s Download, Upload, & Latency measurements will be displayed after the test is complete.
    3. Compare with the Bluescape Network Connectivity Requirement.

  • Confirm if multiple workspaces and users are affected.