Meeting Terminates Unexpectedly and Rejoin is Unsuccessful using the Bluescape Native Client

Support
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Support Note
The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution.

In Bluecscape, using the Bluescape Native Client, when you join a meeting via a workspace, the meeting terminates unexpectedly and you are unable to rejoin the meeting.

Steps to reproduce

  1. Open a workspace with an ongoing meeting.
  2. Click “Join” on the meeting pop-up.
  3. Click the workspace tab after the meeting loads.

Expected result

The workspace loads and the meeting continues.

Observed result

  1. The workspace loads, then the screen goes black, and you are no longer in the meeting.
  2. Click Join on the meeting pop-up.
  3. You receive a notification that you are already on another call.

Resolution

This issue is resolved in the March 2023 (23.03.1) Bluescape release.