"Join meeting" Button is Disabled for Anonymous Mobile Users

In Bluescape, using the mobile app, when you attempt to attend a meeting as an anonymous user, the Join meeting button is disabled.

Steps to reproduce

Attempt to join a Bluescape meeting as an anonymous mobile user.

Expected result

You are able to join the meeting as expected.

Observed result

The Join meeting button is disabled in the meeting lobby. If you attempt to re-load the meeting lobby, an error message appears.

Additional Information

This issue was observed in (but may not be limited to):

  • iOS
  • Android OS
  • Fire OS

Our team is working towards a solution. We encourage you to follow this topic, as information is subject to change.

If you are experiencing this issue, please react to this topic and help our product team understand the scope of impact on our members. Plus 1

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.