Basic Troubleshooting

Those are all great steps. Specifically, when experiencing slow response or load times, I like to go through this checklist:

  • Check my internet connection. A slow or unstable internet connection can cause Bluescape to run slowly. I make sure to have a strong and stable connection while using Bluescape. Ideally, network bandwidth is 8 Mb/s at a minimum; 32 Mb/s.
  • Close & re-open my web browser. Would it be a troubleshooting checklist without the good old “off and on”? :joy:
  • Try Bluescape’s Desktop Application. The native application uses local caching, which should allow a slightly faster load times.
  • Check my hardware specs. If I am using an older device and it does not have specs relative to the current industry standard, this can cause unwanted lagging.
  • Verify my device’s operating system (for example, Windows or Mac) is fully updated.
  • Use a dedicated device. If I need to have other apps or processes running on my main device, I could consider using a separate, dedicated device to run Bluescape, such as a Wacom tablet.
  • Am I connected to a VPN? If so, check to see if issues persist when I turn it off.

Hope this helps!

1 Like