Support Note |
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We’ve upgraded the Bluescape experience for large-format displays. The previous Wall client is no longer available and will not be maintained. Learn how to install the native application on your device today. |
Note: To ensure you receive the automatic updates each release, we recommend that you leave your Windows controller/PC turned on overnight for at least one night every month.
How do I determine the current Bluescape version?
To check your Bluescape for Windows version:
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Tap the System Info link at the bottom left of the Lobby.
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The System Info panel opens with the current release version listed in the Release line.
How do I update to 19.11.01?
To manually apply an available update:
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Log in to the Windows Wall computer as an administrator.
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Right-click the Bluescape Enterprise icon located on the desktop.
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Select Run as administrator.
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If prompted, enter the administrator password.
The Lobby redirects to the Update Wizard. -
On the first screen of the Wizard, select Update components.
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Click Next.
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Click Next again.
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Click Update.
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Deselect the Run Bluescape Enterprise now checkbox.
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Click Finish. Do not click Restart or the Update Wizard will be initiated again.
What happens when a non-administrator logs in to Bluescape when an update is available?
If a non-administrator runs the Bluescape for Windows application when an update is available, a pop-up window opens prompting the non-administrator to contact the IT administrator to perform the update.
How do I uninstall and reinstall Bluescape for Windows?
If you are not running version 19.11.01 and cannot update manually, you must uninstall and reinstall Bluescape for Windows.
However, if you are using a local.cfg file to store custom Wall configurations, you must save it first before uninstalling; otherwise, your configurations will be lost.
To save your local.cfg file:
- Navigate to C:\Program Files\Bluescape.
- Locate your local.cfg file.
- Right-click and copy the file.
- Paste the file into a different directory where it can be retrieved later.
To uninstall Bluescape for Windows:
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Login with the Administrator account used to install Bluescape for Windows.
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Click the Windows icon.
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The Start menu opens. Click Settings.
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The Settings menu opens. Click the System option.
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Click Apps & features from the left-hand pane.
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A list of all installed apps appears in the right pane. Locate and select Bluescape.
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Click the Uninstall button.
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After the uninstall is successful, ensure that the Bluescape folder is removed from the following locations:
- Default target directory path: C:\Program Files\Bluescape.
- Auth directory: C:\ProgramData\Bluescape.
To reinstall Bluescape for Windows:
- Download the latest installer for Bluescape for Windows here.
- Proceed through the installation wizard.
- After the wizard is complete, paste your local.cfg file into the new target directory path (C:\Program Files\Bluescape), if applicable.
- Start the Bluescape for the Windows application and ensure the lobby screen opens.
Contact your IT administrator if you need help updating Bluescape for Windows.