Non-Facilitators Continue to See Canvases After Deletion

Support
1

In Bluescape, when you are in the workspace as a non-facilitator, and a facilitator hides and then deletes a canvas, you continue to see the hidden canvas.

Steps to reproduce

Prerequisite: 2 users must be in the workspace

  • User A is an owner/facilitator
  • User B is a non-facilitator (viewer, commenter, editor)
  1. User A adds a canvas to the workspace.
  2. User A adds content to the canvas (for example, a notecard).
  3. User A hides the canvas.
  4. User A uses the selector tool to select the entire canvas.
  5. User A presses the backspace key to delete the canvas.

Expected result

After Step 5, User B sees the hidden canvas deleted. The canvas is gone from the workspace.

Observed result

After Step 5, User B still sees the hidden canvas. The canvas is not deleted in their viewport.

Workaround

As a workaround to this issue, refresh the page to remove the deleted canvas.

3

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

4

This issue is resolved in the 23.09.1 Bluescape update.