So – this is still an issue. When I click on a link in an email, it does not go to the correct workspace area. Also, I had deleted the app, and then it wouldn’t open the link at all giving me an error and no associated program message.
Support and QA determined that this issue occurs only in the Bluescape Native Desktop application. For example, if you have the existing workspace already open in the application and you click “View Comment” within the email notification, you do not get taken to the asset with the comment panel open and are left in the same location on the workspace. Suppose you don’t have the workspace already open in the Bluescape Native Desktop application and click “View comment” from the email notification. You are then taken directly to the workspace and the asset with the open comment panel. This issue is tentatively targeted for a fix in the March 23.03.1 release that will occur on Thursday, March 9th, 2023.
As a suggested workaround, users need to ensure the workspace is not open in the desktop application before clicking “View comment” in the email notification. If the workspace is not already open, they will be taken directly to the asset with the comment.