Desktop Application - How do I uninstall it?

We tried the desktop application and there were too many issues with it—the biggest being that comments do not take you to the item commented on, which is a huge problem for us with many items and comments in a workspace and no understanding of where the comment came from.

I removed the application from my iMac’s applications folder; but I still keep getting prompted to find the application: " There is no application set to open the URL bluescape://applink/Bluescape" I have to cancel that message in order to continue every time I try to go to Bluescape. How do we properly uninstall the desktop app from our Apple iMacs so we can stop getting this message? As an admin I have several users wanting to remove it from their machines so if there are different ways to remove it depending on the device (Mac/Windows) please provide instruction for both. Thank you!

Hi @Sarah_Lubeck

For the app uninstall, I’ve reached out to our support team for more information and if instructions to resolve what you’re experiencing exist for Mac and Windows. We will be in touch once we have more information.

To understand your experience more with commenting, I’m curious, when you would navigate to the :comments: (Comments icon) in the top right corner of your workspace and click on it, did a list of object names populate for you that have associated comments on them?

As always, if you have any product feedback for improvements, you can let us know in the Product Feedback category.

Thank you :slight_smile:

Thanks!

Yeah the comments are there in the comment area in the workspace. It’s just that with multiple people working in a workspace and commenting, you have to open all the comments to find the one that you were trying to address and then try to find where that object is, whereas in the browser version it just takes you straight to the item.

I figure other people must be having the same issue so am assuming it will get fixed at some point but for now the browser just works better.

Hi @Sarah_Lubeck - thanks for letting us know about this - the more feedback we get, the better we can make the Bluescape Desktop client.

I’m just working on some instructions for removing the Bluescape app from Mac OS - I’m unable to reproduce that error message; can you let me know if the error appears when you’re selecting a shortcut to Bluescape after you’ve removed the program? Is there a remaining shortcut on your desktop? Anything you can provide on how to reproduce the error would be helpful.

Uninstall the Bluescape Native App from a PC:

  1. Go to the Windows add/remove programs
  2. Find the Bluescape Native Application and select uninstall.
  3. After the uninstall is complete, delete the below Bluescape folders.
    a. C:\Users<username>\AppData\Roaming\Bluescape
    b. C:\Users<system_username>\AppData\Local@bluescapenative-client-updater
    c. C:\Users<system_username>\AppData\Local\Programs@bluescapenative-client-updater

Uninstall the Bluescape Native App from a Mac:

  1. Open the Finder app in your Dock.
  2. Select Applications in the window that appears.
  3. Locate the Bluescape App.
  4. To delete the app from your Mac, drag the app to the Trash or choose the app and select File > Move to Trash.
  5. If you’re asked for a username and password, enter the name and password of an administrator account on your Mac. This is probably the name and password you use to log in to your Mac.
  6. To delete the app, choose Finder > Empty Trash.

The desktop application and web experience are intended to behave the same, so I did a quick test.

Commenting in the Bluescape Web client:
Commenting in the Bluescape Web client

Commenting in the Bluescape Native App:
Commenting in the Bluescape Native App

At which step in the above clips does your experience differ?

Hi,

We are mac users, and the part where the experience differs is when you get the email from Bluescape with a comment and you click to go to the comment. In the browser, clicking the email takes you right to the object that was commented on. In the app, clicking the comment takes you to the workspace but not to the object that the comment is associated with. From there you have to wander around the workspace and find the object that was commented on.

Hi Scott

Thank you. Yes, I did exactly that. I deleted the app. I had not deleted my trash but now my trash is emptied. And I’m getting this message whenever I click on a comment in my email:

<img width=“466” height=“310” style=“width:4.8541in;height:3.2291in” id=“Picture_x0020_3” src=“//cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/bluescape/original/2X/1/11788f61a3af9a0035406cc8a22bce23d11683d5.jpeg” alt="Graphical user interface, application, website

Description automatically generated">

The error message “There is no application set to open the URL bluescape://applink/Bluescape” may appear if you have additional Bluescape shortcuts or files remaining and have attempted to access these by selecting or double-clicking them.

We are working to resolve this with the September 2022 release.

If you are mentioned in a Comment within the workspace and receive an email notification, you see this when you click “View Comment”:

To clarify, when you Continue in the browser is there no issue with the commenting behavior?

When you launch using the Bluescape app, is the workspace opening the Comments pane, but not zooming in on the specific object like in your browser? If so, this is not an experience I was able to replicate. If this is the case, we’ll need to investigate further.

Correct that if I continue on to browser after clicking the message in Outlook, it opens directly to the item that was commented on. But if I allow it to open in the Bluescape App, the correct workspace opens, but not to the specific item that was commented on.

Our default browser application is Chrome if that is helpful at all.

I spoke with someone who has encountered this. In their experience, this happens when they follow any link to a specific object while the workspace is already open in the app. As you said, the workspace opens to where they last were in the workspace rather than where the link was supposed to take them.

Our engineering team is aware and they are working to resolve this issue.

Sounds good! I probably should have brought it up sooner but I figured others would have the issue and eventually you’d become aware and have a solution. Thanks!

We will create a Support case to look into the comment issue.