| Support Note |
|---|
| The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution. |
| This topic outlines removing a file from your directory using a command line and is intended for advanced users only. If you are unsure, reach out to your Administrator for assistance. |
Steps to reproduce
- Uninstall the Bluescape Desktop app.
- Attempt to access Bluescape on the web.
Expected result
Bluescape launches in your browser as expected.
Observed result
A There is no application set to open the URL bluescape://applink/Bluescape error message appears.
Cause
This issue occurs because the Bluescape configuration file remains after uninstalling the Bluescape app.
Workaround
- Open the Finder app.
- Search for Terminal and open the Terminal app.
- Enter the following command:
ls
Note: There is a config.json file present in the directory. - Enter the following command:
cd ~/Library/Application\ Support/Bluescape - Enter the following command:
rm config.json - If you would like to verify that the file is no longer in the directory, enter the following command:
ls - Attempt to access Bluescape on the web.
Where to Next?
- Uninstallation of the Bluescape Desktop App
- How to Download and Install the Bluescape Desktop Application
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