Error message appears after uninstalling the Bluescape desktop app from your Mac OS device

Support Note
The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution.
This topic outlines removing a file from your directory using a command line and is intended for advanced users only. If you are unsure, reach out to your Administrator for assistance.

Steps to reproduce

  1. Uninstall the Bluescape Desktop app.
  2. Attempt to access Bluescape on the web.

Expected result

Bluescape launches in your browser as expected.

Observed result

A There is no application set to open the URL bluescape://applink/Bluescape error message appears.


This issue occurs because the Bluescape configuration file remains after uninstalling the Bluescape app.


  1. Open the Finder app.
  2. Search for Terminal and open the Terminal app.
  3. Enter the following command:
    Note: There is a config.json file present in the directory.
  4. Enter the following command:
    cd ~/Library/Application\ Support/Bluescape
  5. Enter the following command:
    rm config.json
  6. If you would like to verify that the file is no longer in the directory, enter the following command:
  7. Attempt to access Bluescape on the web.
    mac os terminal config.json removal

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