Attempting to join meeting in Safari fails if camera is off when admitted

Support
1

This issue affects Safari users and prevents these users from joining a meeting if the camera is not on when being admitted into the meeting.

Steps to reproduce

  1. Safari user admits themselves into a meeting with their camera is off.
  2. The Safari user seems to be put into a separate meeting stating “Only you are here” and after a few minutes, a pop-up appears with the message “Poor Connection Detected. Consider using dial-in options.”
  3. The URL to the meeting link displays the same as the intended meeting but performs as two separate meetings.

Workaround

View information about the temporary solution recommended by AWS.

2

Preferred temporary solution until the known issue is fixed by Amazon:

You can can fix it locally by allowing Safari’s Autoplay.

The specific steps are:

  1. Open your application in the Safari app on your Mac.
  2. Choose Safari > Settings for This Website. You can also Control-click in the Smart Search field, then choose Settings for This Website.
  3. Hold the pointer to the right of Auto-Play, then click the pop-up menu and choose the option:
  • Allow All Auto-Play: Allows videos on this website play automatically.