Popsync users are redirected to the landing page after selecting Image > Info

Support Note
The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution.

With Popsync, when you create a Popsync scratch workspace as an Anonymous user, when you select any image and then select the Info option from the menu, you are redirected to the landing page.

Steps to reproduce

  1. Access Popsync as an anonymous user.
  2. Select an image.
  3. Select the Info option.

Expected result

The submenu appears.

Observed result

As an anonymous user, when you select the Info option, you are redirected to the landing page.


As a workaround to this issue, users are encouraged to sign up for a Bluescape Go account to continue working.


This issue is tentatively scheduled for resolution in the February 2023 (23.02.1) release.