| Support Note |
|---|
| The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution. |
When you attempt to download an image listed in the canvas page to Photoshop using the Adobe Photoshop-Bluescape plugin, the download is unsuccessful one of the following error messages appears:
- Could not complete the Save command because of a program error.
- Download Error, please make sure Adobe document is created and saved locally.
Steps to reproduce
- Launch the Adobe-Bluescape Plugin.
- Select any canvas in a workspace you own.
- Select
(Download).
Cause
This issue currently occurs with .PSDC format files.
Expected result
The image downloads to the Photoshop canvas.
Observed result
The image does not download and an error message appears.
Additional Information
The document was saved locally in PSD format.
The issue is not present in Adobe Illustrator or Adobe InDesign.
Workaround
Select Save As on your image in Photoshop and save as a .PSD file instead of the currently unsupported .PSDC format.
Resolution
The status of this issue is Open. Watch this topic for status updates.
Where to Next?
- Help improve existing features - Share your suggestions in Product Feedback
- Drive discussion around a new feature idea - Share your Wishlist suggestion
- Search the community and discover more Bluescape