Configuring Your AV Permissions and Settings

Support Note
This topic may not be relevant to all Bluescape members and may not apply to all Organizations. If you’re unsure whether your Organization has any of these features, please contact your IT department.

Before using Bluescape, you may need to grant specific permissions in your Microsoft Windows or Mac OS Settings.

Note: If you are working in an admin-controlled environment, you may need to contact your IT department to enable these settings on your behalf.

Microsoft Windows Users

On Windows:

  1. Right-click the Windows Start menu in the bottom left-hand corner of your screen.
  2. Click the Settings menu option.
  3. Search for Camera in the search field and select Camera privacy settings in the search results.
  4. Under the Allow Desktop Apps to access your camera section, ensure the toggle for Bluescape is turned on.

Mac OS Users

To enable the required settings for users with Mac OS:

  1. Access the Mac Settings menu.
  2. Select Security and Privacy.
  3. Select the Privacy tab.
  4. Under Allow the apps below to access your camera., make sure that the check box next to Bluescape is selected.

Once your system permissions are enabled, you can configure your in-app AV settings before you join a meeting or while in the meeting.

Configuring your AV settings before a meeting

If you’ve been invited to a meeting or are starting your own, the Join meeting dialogue box appears before you join.

  1. Click :settings: Audio Visual Settings.
  2. A dialogue box appears. Use the Microphone, Speaker, and Camera drop-down menus to configure your settings. You can also toggle Use Noise Filter ON and OFF, which softens background noise. By default, Use Noise Filter is toggled ON.

Configuring your AV settings during a meeting

  1. Click :more_options: More Options in the bottom toolbar.

  2. A drop-down menu appears. Select A/V settings.

  3. The same dialogue box as above appears. Use the Microphone, Speaker, and Camera drop-down menus to configure your settings. You can also toggle Use Noise Filter ON and OFF, which softens background noise.

Where to Next?

Still have questions? Reply, and the community will come to your aid.