Thumbnail image is missing prior to posting when creating a Twitter post using Social Share feature

Support Note
The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution.

When you use the Social Share functionality to create a Twitter post, the thumbnail image is missing prior to posting.

Steps to reproduce

  1. In your Bluescape workspace, select the Share to button.
  2. Choose Twitter.

Expected result

The thumbnail preview generates as expected.

Observed result

The thumbnail preview is not present. The user only sees the title of the post and the link.

Additional Information

After posting, the thumbnail does appear on Twitter.

This issue is tentatively scheduled for resolution in the February 2023 (23.02.1) release.

Where to Next?

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