Pan and Select tools are getting stuck often - various times of the day and same whether in web version or Mac version. Unable to select or move images just added.
Hi @acdouglass Thank you for the feedback
Hmm, this sounds like something similar to what another user was experiencing, where they would get stuck in Pan mode, unable to select objects in the workspace.
Can you first help us understand more by answering a few questions:
What is the current version of your browser?
Is the issue specific to one workspace or is it a wider issue?
Are you able to toggle between Pan & Select modes by pressing the keyboard shortcuts “V” for Select & “H” for Pan?
Which option is illuminated blue on the navigation toolbar when the images “get stuck”?
Does your mouse cursor change from the Pan “Hand” to the “Select” arrow?
To get even more specific, the info you provide can help us narrow in on whether what you’re experiencing is a wider known issue. Can you kindly answer the following:
Are you panning by holding the right-mouse click, or are you using a trackpad on your device?
When this issue occurs, does it occur when panning in the workspace via holding the right mouse click button and releasing it outside of the viewport?
Here are the steps to reproduce regarding the above questions:
- Toggle the ‘Select’ mode ON in the workspace.
- Press and hold the right mouse click button to pan across the workspace, dragging your cursor outside the Web client browser window or to a different screen if using multiple screens.
- Release the right-click button.
- Return the mouse to the Web client browser window.
Thank you so much for the feedback and cooperation.
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