I believe I may be encountering a bug. I’m and admin, and I’ve made several attempts to downgrade some users from “member” to “visitor” and I’m receiving this error message:
“An Error Occurred
Click here to reload this page”
When I click to reload, the users config page refreshes and the role of the member remains the same.
@Amy_M We would like to rule out a local issue would it be possible to have another Admin or the Owner of the Org try if they are able to change the user’s permissions? We would like to see if they get the same error or not.
I had another admin as well as the account owner try to reassign a couple of members as ‘visitors’ and they also received the same error message. We have a “legacy” account, not sure if that is a factor?
I am working to reduce the count of users, and also have 5 “visitors with editing” permissions who are taking up member seats. I couldn’t find information on how to change their status, so I wanted to take this opportunity to inquire about that too.
If you are running into this issue, you likely have users in your organization that display in your admin console as “visitors with editing” permissions. This means that their user role was set to “Visitor”, while their workspace role was set to “Editor”.
To correct the issue, remove the user’s “Editor” permissions in individual workspaces. Then attempt to downgrade members to visitors.
For more information on changing a collaborator’s workspace role see: