Hi @brittanyishh; thanks for reaching out. To help us get to the bottom of this: did you create the workspace you are using, or were you invited to it by another user? I ask because some of our customers are using our wall client and have features disabled as they are not available on the wall client. Otherwise, the feature is automatically enabled.
Another reason you may not see the crop capability is if the image is attached to another piece of content. If that is the case, I recommend detaching the image, cropping it, and then re-attaching the objects.