"Token is expired" Error Message Appears when Accessing the Analytics Dashboard

Support
1
Support Note
The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution.

In Bluescape, when you access the Analytics Dashboard and you attempt to download a user inventory, a “Token is expired” message appears.

Steps to reproduce

  1. Log on to Bluescape as an Org Admin.
  2. Open the Configuration Center. :settings:
  3. Select Analytics. The Analytics Dashboard appears.
  4. Download any dashboard to CSV.

Expected result

The dashboard downloads the file as expected.

Observed result

When you open the CSV file, a “Token is expired” message appears.
 

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Cause

This issue occurs because you are logged off/timed out of your session and your token is expired.

Resolution

To resolve this issue, close all browsers and re-launch Bluescape.

If you are experiencing this issue, please react to this topic and help our product team understand the scope of impact on our members. Plus 1