Hey @markhenderson2000. We’ve seen a similar issue before - it turned out that the user’s initial Bluescape invitation had expired when they went to register/activate their account.
To understand whether you’re experiencing the same issue, can you tell me when were invited to join Bluescape? Did you activate your account as soon as you received the initial email invitation? Or did you wait a bit to register?
We’ve been in touch with our support team about your issue.