Workspace fails to load after adding a workspace in MS Teams

Support Note
The below topic outlines a known issue that users may encounter. Bluescape is aware of this issue and is actively working on a resolution.

Actions performed:

  1. I added a Workspace in MS Teams
  2. I attempt to open the workspace tab and observed the loading process

The workspace loading process is stuck at the Bluescape logo with spinner.

To fix this issue, please clear your cookies/cache in MS Teams. The workspace should load as intended.

To clear cookies/cache on Native MS Teams:

  1. How to clear the Microsoft Teams cache

To clear cookies/cache in browser:

  1. Safari
  2. Chrome
  3. Firefox

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