# Workspace fails to load after adding a workspace in Microsoft Teams

**URL:** <https://community.bluescape.com/t/workspace-fails-to-load-after-adding-a-workspace-in-microsoft-teams/819>\
**Category:** Support\
**Tags:** fixed-issue\
**Created:** [January 13, 2022, 5:19pm UTC](https://community.bluescape.com/t/workspace-fails-to-load-after-adding-a-workspace-in-microsoft-teams/819 "2022-01-13T17:19:04Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![kristeno](https://avatars.discourse-cdn.com/v4/letter/k/c89c15/32.png) [@kristeno](https://community.bluescape.com/u/kristeno)\
**Post date:** [January 13, 2022, 5:19pm UTC](https://community.bluescape.com/t/workspace-fails-to-load-after-adding-a-workspace-in-microsoft-teams/819/1 "2022-01-13T17:19:04Z")

</div>

| Support Note |
| --- |
| The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution. |

In Bluescape, when you add a workspace in Microsoft Teams, and attempt to open the workspace tab, the workspace process stops responding at the Bluescape logo with only a loading screen present.

# Steps to reproduce

1. Add a Bluescape workspace in Microsoft Teams.
2. Open the Workspace tab.

## Expected result

The workspace loads successfully.

## Observed result

The workspace attempts to load but stops responding at the loading screen.

 ![Workspace not loading in Microsoft Teams](https://us1.discourse-cdn.com/bluescape/original/2X/c/c95ac40d02320f42bc08244cc2837ac0e04f0135.png)

---

<div class="post-metadata">

**Author:** ![kristeno](https://avatars.discourse-cdn.com/v4/letter/k/c89c15/32.png) [@kristeno](https://community.bluescape.com/u/kristeno)\
**Post date:** [January 14, 2022, 12:23am UTC](https://community.bluescape.com/t/workspace-fails-to-load-after-adding-a-workspace-in-microsoft-teams/819/3 "2022-01-14T00:23:17Z")

</div>

To fix this issue, please clear your cookies/cache in MS Teams. The workspace should load as intended.

To clear cookies/cache on Native MS Teams:

1. [How to clear the Microsoft Teams cache](https://sysadmin-central.com/2021/04/28/how-to-clear-the-microsoft-teams-cache/)

To clear cookies/cache in browser:

1. [Safari](https://support.apple.com/en-ca/guide/safari/sfri11471/mac)
2. [Chrome](https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop)
3. [Firefox](https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox)

---

<div class="post-metadata">

**Author:** ![system](https://sea1.discourse-cdn.com/bluescape/user_avatar/community.bluescape.com/system/32/710_2.png) [@system](https://community.bluescape.com/u/system)\
**Post date:** [February 13, 2022, 12:23am UTC](https://community.bluescape.com/t/workspace-fails-to-load-after-adding-a-workspace-in-microsoft-teams/819/4 "2022-02-13T00:23:25Z")

</div>

Closed on February 13, 2022, 12:23am UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.