Why don’t the template preview icons show up, load, display? Instead, I see a broken image icon.

Why don’t the template preview icons show up, load, display? Instead, I see a broken image icon.

This issue is normally caused by a local browser cache issue. Please try the steps below to rule out the browser cache.

  1. Ctrl-Shift-Delete (PC) / Cmd-Shift-Delete (Mac)image.png
  2. Change Time range to All time .
  3. Select only Cached images and files . You do not need to include Browsing history or Cookies and other site data .
  4. Click Clear data .