| Support Note |
|---|
| The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution. |
Steps to reproduce
- Turn pan mode to On. The Hand icon in the lower right corner should be enabled.
- Add a shape
, notecard 
, or text 
element. - Pin
the element. - Double click on it.
Expected results
You are able to access edit mode and make changes to your text.
Observed results
You are unable to access edit mode.
Workaround
There are two possible workarounds for this issue:
- Unpin the item in Pan mode and then attempt to edit your text.
- Disable Pan Mode and attempt to edit your text.
Where to Next?
- Basic Troubleshooting
- Group Selecting Assets (Web)
- Read our Getting Started new Bluescape member onboarding guide
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