# Unable to Claim a Workspace as a Guest After a Popsync Search

**URL:** <https://community.bluescape.com/t/unable-to-claim-a-workspace-as-a-guest-after-a-popsync-search/2253>\
**Category:** Support\
**Tags:** fixed-issue\
**Created:** [August 10, 2022, 8:34pm UTC](https://community.bluescape.com/t/unable-to-claim-a-workspace-as-a-guest-after-a-popsync-search/2253 "2022-08-10T20:34:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Scott\_Robinson](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@Scott\_Robinson](https://community.bluescape.com/u/Scott_Robinson)\
**Post date:** [August 10, 2022, 8:34pm UTC](https://community.bluescape.com/t/unable-to-claim-a-workspace-as-a-guest-after-a-popsync-search/2253/1 "2022-08-10T20:34:23Z")

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After you complete a Popsync search, you cannot claim the workspace if you had previously created a Bluescape visitor account.

# Steps to reproduce

1. As a visitor, have the workspace owner share the workspace with you.
2. Go through the registration process and become a guest.
3. Open a new tab and access [Popsync.io](http://www.popsync.io).
4. Enter a search string and press **Search**.
5. Once the workspace is created and populated, click the _Save workspace_ button and follow the instructions.
6. You can either go to your mailbox, follow the instructions, or go to My Bluescape Home and click on the _Unsaved_ tab.
7. Click on the unsaved workspace in the Unsaved tab, fill out the entries in the dialog box and save the workspace.

## Expected result

You can save the workspace or receive instructions on the next steps required to save the workspace.

## Observed result

As a Guest and not in an organization, you cannot populate the field that appears and cannot save your workspace.

# Additional Information

This issue may occur if you are a registered guest in another team but do not have your own space (team) to save the workspace.

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<div class="post-metadata">

**Author:** ![Scott\_Robinson](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@Scott\_Robinson](https://community.bluescape.com/u/Scott_Robinson)\
**Post date:** [October 7, 2022, 6:40pm UTC](https://community.bluescape.com/t/unable-to-claim-a-workspace-as-a-guest-after-a-popsync-search/2253/2 "2022-10-07T18:40:41Z")

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This issue is resolved with the September 2022 (22.09.1) release.