# Shapes and Icons

**URL:** <https://community.bluescape.com/t/shapes-and-icons/5686>\
**Category:** Support\
**Created:** [April 15, 2024, 11:24pm UTC](https://community.bluescape.com/t/shapes-and-icons/5686 "2024-04-15T23:24:48Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Laura\_Fletcher](https://avatars.discourse-cdn.com/v4/letter/l/3ec8ea/32.png) [@Laura\_Fletcher](https://community.bluescape.com/u/Laura_Fletcher)\
**Post date:** [April 15, 2024, 11:24pm UTC](https://community.bluescape.com/t/shapes-and-icons/5686/1 "2024-04-15T23:24:48Z")

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No shapes or icons will load other than Basic Shapes

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**Author:** ![stefanieo](https://sea1.discourse-cdn.com/bluescape/user_avatar/community.bluescape.com/stefanieo/32/722_2.png) [@stefanieo](https://community.bluescape.com/u/stefanieo)\
**Post date:** [April 15, 2024, 11:29pm UTC](https://community.bluescape.com/t/shapes-and-icons/5686/2 "2024-04-15T23:29:07Z")

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Hi, @Laura_Fletcher.

Are you able to see icons when you select “more shapes and icons” after selecting the shapes icon on the toolbar?

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<div class="post-metadata">

**Author:** ![Laura\_Fletcher](https://avatars.discourse-cdn.com/v4/letter/l/3ec8ea/32.png) [@Laura\_Fletcher](https://community.bluescape.com/u/Laura_Fletcher)\
**Post date:** [April 16, 2024, 1:34pm UTC](https://community.bluescape.com/t/shapes-and-icons/5686/3 "2024-04-16T13:34:48Z")

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No. Each section is blank.

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<div class="post-metadata">

**Author:** ![stefanieo](https://sea1.discourse-cdn.com/bluescape/user_avatar/community.bluescape.com/stefanieo/32/722_2.png) [@stefanieo](https://community.bluescape.com/u/stefanieo)\
**Post date:** [April 16, 2024, 3:13pm UTC](https://community.bluescape.com/t/shapes-and-icons/5686/4 "2024-04-16T15:13:23Z")

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Ok. Would you be able to share an image of what you see when you select the “more shapes and icons” option? This will help gain a full understanding of your experience as I am unable to reproduce this.

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**Author:** ![stefanieo](https://sea1.discourse-cdn.com/bluescape/user_avatar/community.bluescape.com/stefanieo/32/722_2.png) [@stefanieo](https://community.bluescape.com/u/stefanieo)\
**Post date:** [April 19, 2024, 1:47pm UTC](https://community.bluescape.com/t/shapes-and-icons/5686/5 "2024-04-19T13:47:09Z")

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Hi, @Laura_Fletcher. Are you still experiencing the issue? Can you send an image of what you see?

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<div class="post-metadata">

**Author:** ![Laura\_Fletcher](https://avatars.discourse-cdn.com/v4/letter/l/3ec8ea/32.png) [@Laura\_Fletcher](https://community.bluescape.com/u/Laura_Fletcher)\
**Post date:** [April 19, 2024, 4:35pm UTC](https://community.bluescape.com/t/shapes-and-icons/5686/6 "2024-04-19T16:35:44Z")

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Yes. I still do not have any icons showing under any category other than Basic Shapes. I have tried multiple times to send a screen shot but I get an automated message stating “Sorry, you can’t embed media items in a post.”

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<div class="post-metadata">

**Author:** ![stefanieo](https://sea1.discourse-cdn.com/bluescape/user_avatar/community.bluescape.com/stefanieo/32/722_2.png) [@stefanieo](https://community.bluescape.com/u/stefanieo)\
**Post date:** [April 19, 2024, 4:38pm UTC](https://community.bluescape.com/t/shapes-and-icons/5686/7 "2024-04-19T16:38:27Z")

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I’m sorry about the automated message. I’ve updated our settings to ensure you don’t run into that issue again.

I will open a support ticket for our team to help investigate further.

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**Author:** ![system](https://sea1.discourse-cdn.com/bluescape/user_avatar/community.bluescape.com/system/32/710_2.png) [@system](https://community.bluescape.com/u/system)\
**Post date:** [May 19, 2024, 4:38pm UTC](https://community.bluescape.com/t/shapes-and-icons/5686/8 "2024-05-19T16:38:41Z")

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Closed on May 19, 2024, 4:38pm UTC

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