# "Screenshare not available. Permission denied" error message when sharing screen in web

**URL:** <https://community.bluescape.com/t/screenshare-not-available-permission-denied-error-message-when-sharing-screen-in-web/1414>\
**Category:** Support\
**Tags:** fixed-issue\
**Created:** [March 21, 2022, 3:34pm UTC](https://community.bluescape.com/t/screenshare-not-available-permission-denied-error-message-when-sharing-screen-in-web/1414 "2022-03-21T15:34:53Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Lauren](https://avatars.discourse-cdn.com/v4/letter/l/b4bc9f/32.png) [@Lauren](https://community.bluescape.com/u/Lauren)\
**Post date:** [March 21, 2022, 3:34pm UTC](https://community.bluescape.com/t/screenshare-not-available-permission-denied-error-message-when-sharing-screen-in-web/1414/1 "2022-03-21T15:34:53Z")

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| Support Note |
| --- |
| The below topic outlines a known issue that members may encounter with Mac OS / Chrome. Bluescape is aware of this issue. |

# Steps to reproduce

1. I log in to My Bluescape on the web.
2. From the Home page, I click on “Start new meeting.”
3. I click on the “Join call” button from the meeting lobby.
4. I click on the “Share screen” icon inside the call.
5. I begin sharing my screen.

## Expected result

The “Share your screen” dialog opens. The meeting continues to run.

## Observed result

“Screenshare not available. Permission denied” error toast message is displayed when clicking on the “Share your screen” icon. However, the meeting keeps running.

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<div class="post-metadata">

**Author:** ![Lauren](https://avatars.discourse-cdn.com/v4/letter/l/b4bc9f/32.png) [@Lauren](https://community.bluescape.com/u/Lauren)\
**Post date:** [March 21, 2022, 3:34pm UTC](https://community.bluescape.com/t/screenshare-not-available-permission-denied-error-message-when-sharing-screen-in-web/1414/2 "2022-03-21T15:34:53Z")

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**How to fix this issue:**

If you are a Mac OS / Chrome user, `screen recording` is not appropriately supported unless your Privacy preferences for Google Chrome are unlocked.

To change your Privacy preferences for `screen recording` on your Mac, select **Apple**  **menu** \> **System Preferences** \> **Security & Privacy** \> **Privacy** \> **Screen Recording**.

If your lock icon in the bottom left of the Privacy pane is locked, click on it to unlock your preference pane. Select Google Chrome to allow the app to record the contents of your screen.

**Note:** If Google Chrome is already selected, toggle the box off/on again and rerun the application.

Learn more about how to change Privacy preferences on Mac:

> **[Change Privacy preferences on Mac](https://support.apple.com/en-ca/guide/mac-help/mh32356/12.0/mac/12.0)**
>
> On your Mac, manage the information your computer makes available to others across the internet or a network.

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**Author:** ![Linda\_Campbell1](https://avatars.discourse-cdn.com/v4/letter/l/a88e57/32.png) [@Linda\_Campbell1](https://community.bluescape.com/u/Linda_Campbell1)\
**Post date:** [April 5, 2022, 11:50pm UTC](https://community.bluescape.com/t/screenshare-not-available-permission-denied-error-message-when-sharing-screen-in-web/1414/3 "2022-04-05T23:50:51Z")

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Hi Lauren and team. I have my privacy settings set properly but am still encountering this issue.

 ![Screen Shot 2022-04-05 at 4.45.29 PM](https://us1.discourse-cdn.com/bluescape/original/2X/d/dafe31aa16da4062016b16378956dbc2fb9b0d6a.png)

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**Author:** ![Borce\_Lozanovski](https://avatars.discourse-cdn.com/v4/letter/b/5e9695/32.png) [@Borce\_Lozanovski](https://community.bluescape.com/u/Borce_Lozanovski)\
**Post date:** [April 7, 2022, 6:28pm UTC](https://community.bluescape.com/t/screenshare-not-available-permission-denied-error-message-when-sharing-screen-in-web/1414/4 "2022-04-07T18:28:56Z")

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If you are still experiencing this issue with Chrome browser, please don’t forget to uncheck and check the box again. You will be presented with this dialog.

 ![image](https://us1.discourse-cdn.com/bluescape/original/2X/6/67b49c4ce2d0233ce2d3f76e1494443aa0d705b5.png)

Select “Quit & Reopen” to apply the change.

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**Author:** ![Linda\_Campbell1](https://avatars.discourse-cdn.com/v4/letter/l/a88e57/32.png) [@Linda\_Campbell1](https://community.bluescape.com/u/Linda_Campbell1)\
**Post date:** [April 7, 2022, 7:08pm UTC](https://community.bluescape.com/t/screenshare-not-available-permission-denied-error-message-when-sharing-screen-in-web/1414/5 "2022-04-07T19:08:16Z")

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Hi - that fixed it. I had to untoggle/retoggle. Much appreciated @Borce_Lozanovski and @michellefs for the followup!