# Opening a Workspace gets a crashed page

**URL:** <https://community.bluescape.com/t/opening-a-workspace-gets-a-crashed-page/2791>\
**Category:** Support\
**Created:** [November 10, 2022, 2:12pm UTC](https://community.bluescape.com/t/opening-a-workspace-gets-a-crashed-page/2791 "2022-11-10T14:12:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Gary\_shears](https://avatars.discourse-cdn.com/v4/letter/g/aeb1de/32.png) [@Gary\_shears](https://community.bluescape.com/u/Gary_shears)\
**Post date:** [November 10, 2022, 2:12pm UTC](https://community.bluescape.com/t/opening-a-workspace-gets-a-crashed-page/2791/1 "2022-11-10T14:12:30Z")

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When i open my workspace it ‘pulses’ for a few seconds as if its trying to load and then reports back that something went wrong. Very odd as it failed 8 times, then worked and when i reloaded it it continues to fail again.

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**Author:** ![stefanieo](https://sea1.discourse-cdn.com/bluescape/user_avatar/community.bluescape.com/stefanieo/32/722_2.png) [@stefanieo](https://community.bluescape.com/u/stefanieo)\
**Post date:** [November 10, 2022, 3:01pm UTC](https://community.bluescape.com/t/opening-a-workspace-gets-a-crashed-page/2791/2 "2022-11-10T15:01:11Z")

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Hi, @Gary_shears. Welcome to the community 😃 Let’s resolve this for you.

Can you confirm a few things for me? This [basic troubleshooting](https://community.bluescape.com/t/basic-troubleshooting/600) helps us determine some factors before diving deeper.

- Are you accessing Bluescape in a browser or through our desktop application?
- If you are using a browser, can you confirm that everything is up to date?
- Have you tried opening the workspace in an incognito window?

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**Author:** ![Gary\_shears](https://avatars.discourse-cdn.com/v4/letter/g/aeb1de/32.png) [@Gary\_shears](https://community.bluescape.com/u/Gary_shears)\
**Post date:** [November 10, 2022, 3:12pm UTC](https://community.bluescape.com/t/opening-a-workspace-gets-a-crashed-page/2791/3 "2022-11-10T15:12:21Z")

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Was opening in browser.  
tried Edge and chrome, everything up to date  
tried incognito  
Did NOT work.

Using the Application it DOES work. however i have others who can only use the browser.

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**Author:** ![stefanieo](https://sea1.discourse-cdn.com/bluescape/user_avatar/community.bluescape.com/stefanieo/32/722_2.png) [@stefanieo](https://community.bluescape.com/u/stefanieo)\
**Post date:** [November 10, 2022, 3:20pm UTC](https://community.bluescape.com/t/opening-a-workspace-gets-a-crashed-page/2791/4 "2022-11-10T15:20:47Z")

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Thanks for the info. I’ve looped in @alwyn.pereira from our support team to help determine a resolution.

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**Author:** ![alwyn.pereira](https://avatars.discourse-cdn.com/v4/letter/a/cdc98d/32.png) [@alwyn.pereira](https://community.bluescape.com/u/alwyn.pereira)\
**Post date:** [November 10, 2022, 4:09pm UTC](https://community.bluescape.com/t/opening-a-workspace-gets-a-crashed-page/2791/5 "2022-11-10T16:09:25Z")

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Hi @Gary_shears I have created a ticket for this issue of yours.

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**Author:** ![system](https://sea1.discourse-cdn.com/bluescape/user_avatar/community.bluescape.com/system/32/710_2.png) [@system](https://community.bluescape.com/u/system)\
**Post date:** [December 10, 2022, 4:09pm UTC](https://community.bluescape.com/t/opening-a-workspace-gets-a-crashed-page/2791/6 "2022-12-10T16:09:56Z")

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Closed on December 10, 2022, 4:09pm UTC

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