# OneDrive Link documents in a Workspace display “Refused to Connect” when attempting to View or 'Open’

**URL:** <https://community.bluescape.com/t/onedrive-link-documents-in-a-workspace-display-refused-to-connect-when-attempting-to-view-or-open/1623>\
**Category:** Support\
**Created:** [April 19, 2022, 9:00pm UTC](https://community.bluescape.com/t/onedrive-link-documents-in-a-workspace-display-refused-to-connect-when-attempting-to-view-or-open/1623 "2022-04-19T21:00:04Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![cody.bentley](https://sea1.discourse-cdn.com/bluescape/user_avatar/community.bluescape.com/cody.bentley/32/736_2.png) [@cody.bentley](https://community.bluescape.com/u/cody.bentley)\
**Post date:** [April 19, 2022, 9:00pm UTC](https://community.bluescape.com/t/onedrive-link-documents-in-a-workspace-display-refused-to-connect-when-attempting-to-view-or-open/1623/1 "2022-04-19T21:00:04Z")

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| Support Note |
| --- |
| The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution. |
| **Update:** The issue outlined below was due to change Microsoft made. It appears this has been resolved. Our team is in communication with the Microsft team to confirm the update is permanent. |

# Steps to reproduce

1. Navigate to any Bluescape workspace with an existing OneDrive Link document and/or upload a new document.
2. Click **Open**.
3. An error message displays “Refused to connect”.  
 ![Refused to Connect](https://us1.discourse-cdn.com/bluescape/original/2X/f/fbea2efdbd233c2b1c93158478ac3104613b30d3.png)

## Expected results

Selecting “Open” on any OneDrive Link document should result in the member being able to view the document in Bluescape.

## Actual results

Selecting **Open** on any OneDrive Link document results in a “refused to connect” error message and does not allow the Member to view the document.

# Workaround

Follow the steps outlined below:

1. Select the OneDrive Link document, and click the ellipsis menu.
2. Click the :more_options: (More Options) icon.
3. Select **Open in Office 365** instead of using the **Open** button. This will open the document for editing in an alternate browser tab.

> # Where to Next?
> 
> - [Basic Troubleshooting](https://community.bluescape.com/t/basic-troubleshooting/600)
> - [Linked Documents Overview](https://community.bluescape.com/t/onedrive-linked-documents-overview/222)
> 
> **Not what you were looking for? Reply below or [Search](https://community.bluescape.com/search) the community and discover more Bluescape.**

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**Author:** ![BayAreaCSM](https://sea1.discourse-cdn.com/bluescape/user_avatar/community.bluescape.com/bayareacsm/32/3006_2.png) [@BayAreaCSM](https://community.bluescape.com/u/BayAreaCSM)\
**Post date:** [April 21, 2022, 7:14pm UTC](https://community.bluescape.com/t/onedrive-link-documents-in-a-workspace-display-refused-to-connect-when-attempting-to-view-or-open/1623/2 "2022-04-21T19:14:44Z")

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User tip: You might consider adding this snippet to inform other users in the workspace how to open the OneDrive living document for editing (so they don’t click ‘open’ which currently results in the connection error message). Simply add a notecard with similar instructional copy:

To view/edit this document:

- Click the icon **…** (More options)
- Open in Office 365 (this will open the document in an alternate browser tab)

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**Author:** ![Scott\_Robinson](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@Scott\_Robinson](https://community.bluescape.com/u/Scott_Robinson)\
**Post date:** [February 22, 2023, 3:26pm UTC](https://community.bluescape.com/t/onedrive-link-documents-in-a-workspace-display-refused-to-connect-when-attempting-to-view-or-open/1623/3 "2023-02-22T15:26:05Z")

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A ticket has been created: [OneDrive linked documents fail to open with an error](https://jira.common.bluescape.com/browse/OC-2148)

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**Author:** ![Scott\_Robinson](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@Scott\_Robinson](https://community.bluescape.com/u/Scott_Robinson)\
**Post date:** [February 22, 2023, 3:27pm UTC](https://community.bluescape.com/t/onedrive-link-documents-in-a-workspace-display-refused-to-connect-when-attempting-to-view-or-open/1623/4 "2023-02-22T15:27:19Z")

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A ticket has been created: [Spike: Create MS support ticket for OneDrive Link Content Security Policy (CSP) issue](https://jira.common.bluescape.com/browse/AD-11823)

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**Author:** ![Scott\_Robinson](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@Scott\_Robinson](https://community.bluescape.com/u/Scott_Robinson)\
**Post date:** [February 22, 2023, 3:29pm UTC](https://community.bluescape.com/t/onedrive-link-documents-in-a-workspace-display-refused-to-connect-when-attempting-to-view-or-open/1623/7 "2023-02-22T15:29:40Z")

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