Login help - forgot password email doesn't arrive

Hi @markhenderson2000,

This is Cody from Bluescape support. You cannot reset your password, as your email has never been successfully registered with Bluescape. Upon checking the system, your email appears as an 'Invited Member’, and you have not completed the registration process. Would you mind sharing the date this invitation was sent? Can you please search for an email sent from notifications@us.bluescape.com titled “You have been invited to join Bluescape, so jump right in!” containing a ‘Get Started’ registration link allowing you to set your first, last, and password? Please ensure you check all folders such as ‘Spam’, ‘Other’, etc.

If you cannot locate the email or your invitation has expired, your organization owner or an organization admin has to resend the invitation from within the Configuration Center. Information on how an organization owner or admin can resend an invitation can be found in the Managing Members in the Configuration Center article.