"Invalid meeting ID" Error May Appear when Using One-Tap Mobile Phone Dial-In to a Bluescape Meeting

With Bluescape, when you use the Bluescape Outlook Meeting plugin and you attempt to access a meeting using a one-tap mobile number to dial in, you may receive an “Invalid meeting ID”.

Steps to reproduce

  1. Open a Bluescape Meet invitation in your email.
  2. Select a dial-in number.

Expected result

You connect to the meeting as expected.

Observed result

An “Invalid meeting ID” message appears when accessing a meeting using this method.

Additional Information

This issue appears to be limited to mobile customers using a non-wifi connection.


As a workaround to this issue, connect your device to wifi and try accessing the connection again.

Our team is working towards a solution. We encourage you to follow this topic, as information is subject to change.

If you are experiencing this issue, please react to this topic and help our product team understand the scope of impact on our members. Plus 1

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