Blank .PNG File Appears when Downloading Multi-Selected Image Results from Getty Creative

Support Note
The below topic outlines a known issue that members may encounter. Bluescape is aware of this issue and is actively working on a resolution.

In Popsync, when you multi-select and download image results from Getty Creative, a blank .png file downloads instead of the expected download file.

Steps to reproduce

  1. Use Popsync to download images from Getty Creative.
  2. Multi-select two or more images.
  3. Select the :more_options: (More options) menu.
  4. Select Download (not the Download as zip option).

Expected result

Images download to a group .png file that you can view as a single image composed of the images you select.

Observed result

A blank .png file generates.


This issue is resolved in the 23.03.1 release of Bluescape.

Where to Next?

A ticket has been created: Downloading multi-selected Getty Creative images results in a blank .png file