# Attempting to join meeting in Safari fails if camera is off when admitted

**URL:** <https://community.bluescape.com/t/attempting-to-join-meeting-in-safari-fails-if-camera-is-off-when-admitted/1518>\
**Category:** Support\
**Tags:** fixed-issue\
**Created:** [March 30, 2022, 2:53pm UTC](https://community.bluescape.com/t/attempting-to-join-meeting-in-safari-fails-if-camera-is-off-when-admitted/1518 "2022-03-30T14:53:08Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![kristeno](https://avatars.discourse-cdn.com/v4/letter/k/c89c15/32.png) [@kristeno](https://community.bluescape.com/u/kristeno)\
**Post date:** [March 30, 2022, 2:53pm UTC](https://community.bluescape.com/t/attempting-to-join-meeting-in-safari-fails-if-camera-is-off-when-admitted/1518/1 "2022-03-30T14:53:08Z")

</div>

This issue affects Safari users and prevents these users from joining a meeting if the camera is not on when being admitted into the meeting.

# Steps to reproduce

1. Safari user admits themselves into a meeting with their camera is off.
2. The Safari user seems to be put into a separate meeting stating “Only you are here” and after a few minutes, a pop-up appears with the message “Poor Connection Detected. Consider using dial-in options.”
3. The URL to the meeting link displays the same as the intended meeting but performs as two separate meetings.

# Workaround

View information about [the temporary solution](https://aws.github.io/amazon-chime-sdk-js/modules/apioverview.html#safari-user-are-not-able-to-join-the-meeting-in-view-only-mode) recommended by AWS.

---

<div class="post-metadata">

**Author:** ![kristeno](https://avatars.discourse-cdn.com/v4/letter/k/c89c15/32.png) [@kristeno](https://community.bluescape.com/u/kristeno)\
**Post date:** [March 30, 2022, 2:53pm UTC](https://community.bluescape.com/t/attempting-to-join-meeting-in-safari-fails-if-camera-is-off-when-admitted/1518/2 "2022-03-30T14:53:08Z")

</div>

**Preferred temporary solution until the known issue is fixed by Amazon:**

You can can fix it locally by allowing Safari’s Autoplay.

The specific steps are:

1. Open your application in the Safari app on your Mac.
2. Choose Safari \> Settings for This Website. You can also Control-click in the Smart Search field, then choose Settings for This Website.
3. Hold the pointer to the right of Auto-Play, then click the pop-up menu and choose the option:

- Allow All Auto-Play: Allows videos on this website play automatically.