# A Content Asset May Become Unresponsive in a "Processing..." State During Uploading

**URL:** <https://community.bluescape.com/t/a-content-asset-may-become-unresponsive-in-a-processing-state-during-uploading/5235>\
**Category:** Support\
**Tags:** fixed-issue\
**Created:** [November 6, 2023, 8:35pm UTC](https://community.bluescape.com/t/a-content-asset-may-become-unresponsive-in-a-processing-state-during-uploading/5235 "2023-11-06T20:35:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Scott\_Robinson](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@Scott\_Robinson](https://community.bluescape.com/u/Scott_Robinson)\
**Post date:** [November 6, 2023, 8:35pm UTC](https://community.bluescape.com/t/a-content-asset-may-become-unresponsive-in-a-processing-state-during-uploading/5235/1 "2023-11-06T20:35:26Z")

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In Bluescape, using the :add_content: (Add content) feature, when you upload content to the workspace (for example, a PDF document), the asset becomes stuck in a “Processing…” state.

# Steps to reproduce

1. Open a workspace.
2. Select :add_content: (Add content).
3. Attempt to upload a content asset (for example a PDF file).

## Expected result

The asset uploads to the workspace.

## Observed result

The asset becomes unresponsive in a “Processing…” state.

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<div class="post-metadata">

**Author:** ![Scott\_Robinson](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@Scott\_Robinson](https://community.bluescape.com/u/Scott_Robinson)\
**Post date:** [November 7, 2023, 7:48pm UTC](https://community.bluescape.com/t/a-content-asset-may-become-unresponsive-in-a-processing-state-during-uploading/5235/3 "2023-11-07T19:48:02Z")

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This issue is resolved in the 23.11.1 Bluescape update.

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**Author:** ![system](https://sea1.discourse-cdn.com/bluescape/user_avatar/community.bluescape.com/system/32/710_2.png) [@system](https://community.bluescape.com/u/system)\
**Post date:** [December 7, 2023, 7:48pm UTC](https://community.bluescape.com/t/a-content-asset-may-become-unresponsive-in-a-processing-state-during-uploading/5235/4 "2023-12-07T19:48:27Z")

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Closed on December 7, 2023, 7:48pm UTC

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