# Support **URL:** https://community.bluescape.com/c/support/9.md [Latest](https://community.bluescape.com/latest.md) · [Categories](https://community.bluescape.com/categories.md) · [Tags](https://community.bluescape.com/tags.md) --- ## [How to write a good bug report 🐛](https://community.bluescape.com/t/how-to-write-a-good-bug-report/30)
**Author:** [@rorycb](https://community.bluescape.com/u/rorycb)\ **Replies:** 0\ **Last updated:** [June 3, 2021, 2:54pm UTC](https://community.bluescape.com/t/how-to-write-a-good-bug-report/30 "2021-06-03T14:54:47Z")
First of all, thank you for wanting to file a bug report! While writing your bug report, you should have exactly one goal: Maximizing the chance of this bug getting fixed. Writing a good bug report is essential to help… --- ## [Bluescape Desktop for Mac 2025 Update](https://community.bluescape.com/t/bluescape-desktop-for-mac-2025-update/6830)
**Author:** [@BluescapeAlfie](https://community.bluescape.com/u/BluescapeAlfie)\ **Replies:** 0\ **Last updated:** [October 31, 2025, 3:56pm UTC](https://community.bluescape.com/t/bluescape-desktop-for-mac-2025-update/6830 "2025-10-31T15:56:32Z")
Updating the Bluescape for desktop application for Mac As part of the Q3 2025 release, Mac users will need to manually update their Bluescape for Desktop application. This will be a one-time process and once completed, … --- ## [Network Connectivity Requirements](https://community.bluescape.com/t/network-connectivity-requirements/177)
**Author:** [@Scott\_Robinson](https://community.bluescape.com/u/Scott_Robinson)\ **Replies:** 0\ **Last updated:** [November 2, 2021, 9:21pm UTC](https://community.bluescape.com/t/network-connectivity-requirements/177 "2021-11-02T21:21:47Z")
Ensuring that you have good bandwidth to support Bluescape’s network connectivity requirements is important. Let’s walk through the connectivity requirements below. Bluescape Service Cloud Infrastructure The Bluescape… --- ## [Contract Renewal](https://community.bluescape.com/t/contract-renewal/6221)
**Author:** [@I.T\_Department](https://community.bluescape.com/u/I.T_Department)\ **Replies:** 1\ **Last updated:** [March 25, 2025, 1:43pm UTC](https://community.bluescape.com/t/contract-renewal/6221 "2025-03-25T13:43:52Z")
Who do we contact to renew our annual contract? Our account manager is not responding to emails. Is mike.price@bluescape.com still our account manager? --- ## [Whitelisting / Fonts won't load](https://community.bluescape.com/t/whitelisting-fonts-wont-load/6165)
**Author:** [@Kate\_Hupp](https://community.bluescape.com/u/Kate_Hupp)\ **Replies:** 1\ **Last updated:** [March 12, 2025, 3:40pm UTC](https://community.bluescape.com/t/whitelisting-fonts-wont-load/6165 "2025-03-12T15:40:46Z")
Hello, We use Bluescape in a recently locked down env. We have added exceptions to all of the expected URLS, however fonts won’t load. My networking team has checked to see if Bluescape it hitting another URL to call … --- ## [Password Expired, Admins don't see option to reset it](https://community.bluescape.com/t/password-expired-admins-dont-see-option-to-reset-it/6155)
**Author:** [@Rmolishus](https://community.bluescape.com/u/Rmolishus)\ **Replies:** 3\ **Last updated:** [March 6, 2025, 2:11pm UTC](https://community.bluescape.com/t/password-expired-admins-dont-see-option-to-reset-it/6155 "2025-03-06T14:11:10Z")
Recently, my Bluescape Auth options got split up when one of my workspaces started using SSO. Upon logging out and trying to log back in, neither works. Even after being removed from the SSO workspace, it still appears i… --- ## [Watermarking features missing from account](https://community.bluescape.com/t/watermarking-features-missing-from-account/6073)
**Author:** [@Jeff\_Hanlon](https://community.bluescape.com/u/Jeff_Hanlon)\ **Replies:** 0\ **Last updated:** [February 12, 2025, 8:16pm UTC](https://community.bluescape.com/t/watermarking-features-missing-from-account/6073 "2025-02-12T20:16:42Z")
We have an enterprise license but the watermarking feature is not available in our Workspace Settings. According to this page it should be there Can this please be enabled? Thanks --- ## [Need help sharing laptop screen to Bluescape](https://community.bluescape.com/t/need-help-sharing-laptop-screen-to-bluescape/6046)
**Author:** [@I.T\_Department](https://community.bluescape.com/u/I.T_Department)\ **Replies:** 3\ **Last updated:** [February 3, 2025, 9:09pm UTC](https://community.bluescape.com/t/need-help-sharing-laptop-screen-to-bluescape/6046 "2025-02-03T21:09:57Z")
Hi, I’m trying to figure out how to screen share from the browser or using the HDMI cable directly with our inogeni interface. On a new workspace I see the option to add a “Share+” which uses the HDMI cable and inogeni… --- ## [How do you change server hostname on the MacOS client?](https://community.bluescape.com/t/how-do-you-change-server-hostname-on-the-macos-client/6022)
**Author:** [@dvinl](https://community.bluescape.com/u/dvinl)\ **Replies:** 7\ **Last updated:** [January 24, 2025, 8:16pm UTC](https://community.bluescape.com/t/how-do-you-change-server-hostname-on-the-macos-client/6022 "2025-01-24T20:16:02Z")
According to this link, I can use Manual Initialization to set the server hostname. My company has multiple servers. How do I change it? Logging out of the client doesn’t return me to the page. Deleting and reinstallin… --- ## [How to clear Bluescape.app cache when login doesn't work?](https://community.bluescape.com/t/how-to-clear-bluescape-app-cache-when-login-doesnt-work/5893)
**Author:** [@Jeff\_Hanlon](https://community.bluescape.com/u/Jeff_Hanlon)\ **Replies:** 3\ **Last updated:** [November 7, 2024, 11:55pm UTC](https://community.bluescape.com/t/how-to-clear-bluescape-app-cache-when-login-doesnt-work/5893 "2024-11-07T23:55:39Z")
Hello! We have a user who can get into the web browser just fine but when they go to use the app, it either shows a black screen or the “Your administrator has not yet set up your team access.” error with the blue cat. … --- ## [Bluescape Accessibility Statement](https://community.bluescape.com/t/bluescape-accessibility-statement/2746)
**Author:** [@Scott\_Robinson](https://community.bluescape.com/u/Scott_Robinson)\ **Replies:** 0\ **Last updated:** [November 9, 2022, 6:01pm UTC](https://community.bluescape.com/t/bluescape-accessibility-statement/2746 "2022-11-09T18:01:58Z")
Current capabilities for Keyboard and Screen Reader Users Users who access Bluescape can do so using assistive technology, for example, a screen reader and a keyboard. Bluescape uses a combination of the Tab, Enter, Ct… --- ## [Configuring OneDrive Link for GCC-H](https://community.bluescape.com/t/configuring-onedrive-link-for-gcc-h/3034)
**Author:** [@Scott\_Robinson](https://community.bluescape.com/u/Scott_Robinson)\ **Replies:** 0\ **Last updated:** [April 18, 2023, 8:11pm UTC](https://community.bluescape.com/t/configuring-onedrive-link-for-gcc-h/3034 "2023-04-18T20:11:32Z")
Overview OneDrive Link requires a Microsoft Azure App registration that defines a client ID and secret used by Bluescape to create and refresh the Active Directory access tokens needed for users to view and edit their … --- ## [Recovering an Archived Workspace](https://community.bluescape.com/t/recovering-an-archived-workspace/1649)
**Author:** [@Scott\_Robinson](https://community.bluescape.com/u/Scott_Robinson)\ **Replies:** 2\ **Last updated:** [September 19, 2024, 4:00pm UTC](https://community.bluescape.com/t/recovering-an-archived-workspace/1649 "2024-09-19T16:00:32Z")
Support Note This functionality requires assistance from our Support team. If you wish to unarchive a workspace in your Organization, please Reply to this topic. An archived workspace can only be recovered if … --- ## [Edits Not Syncing Across Team Members in Bluescape Workspace](https://community.bluescape.com/t/edits-not-syncing-across-team-members-in-bluescape-workspace/5853)
**Author:** [@picira](https://community.bluescape.com/u/picira)\ **Replies:** 1\ **Last updated:** [September 16, 2024, 5:04pm UTC](https://community.bluescape.com/t/edits-not-syncing-across-team-members-in-bluescape-workspace/5853 "2024-09-16T17:04:01Z")
Hi everyone, I’m encountering a persistent issue with Bluescape; and I’m hoping someone here can help or has faced a similar problem. When working in a shared workspace; edits or updates made by one person aren’t consis… --- ## [Invited users unable to create accounts](https://community.bluescape.com/t/invited-users-unable-to-create-accounts/5842)
**Author:** [@pltkgvsu](https://community.bluescape.com/u/pltkgvsu)\ **Replies:** 1\ **Last updated:** [August 28, 2024, 9:14pm UTC](https://community.bluescape.com/t/invited-users-unable-to-create-accounts/5842 "2024-08-28T21:14:12Z")
I have several students who I invited to my workspace who either 1)never receive the invitation and/or 2)are unable to create accounts. When they click on the invite links, they are taken to the login page rather than to… --- ## [My workspace is missing](https://community.bluescape.com/t/my-workspace-is-missing/5834)
**Author:** [@Joel\_O](https://community.bluescape.com/u/Joel_O)\ **Replies:** 3\ **Last updated:** [August 27, 2024, 3:23pm UTC](https://community.bluescape.com/t/my-workspace-is-missing/5834 "2024-08-27T15:23:04Z")
Hi There - I created a workspace a few months ago and it’s missing now. My older workspaces are still there, but the newest one is missing (?) Can you help me find it/get it back? --- ## [SOS: how can I register with Bluescape to do the 30 day trial](https://community.bluescape.com/t/sos-how-can-i-register-with-bluescape-to-do-the-30-day-trial/5790)
**Author:** [@fongrx7](https://community.bluescape.com/u/fongrx7)\ **Replies:** 2\ **Last updated:** [July 16, 2024, 1:33pm UTC](https://community.bluescape.com/t/sos-how-can-i-register-with-bluescape-to-do-the-30-day-trial/5790 "2024-07-16T13:33:46Z")
Hi, I am interested in learning the product, and I downloaded it to my desktop. However, I found that is really confusing on how to register with Bluescape and use it. can someone help me with that? I tried with “google… --- ## [Teams are "Expired"](https://community.bluescape.com/t/teams-are-expired/5751)
**Author:** [@David\_Howland](https://community.bluescape.com/u/David_Howland)\ **Replies:** 3\ **Last updated:** [June 13, 2024, 10:44pm UTC](https://community.bluescape.com/t/teams-are-expired/5751 "2024-06-13T22:44:36Z")
Hello, Organization wide all of our employees are unable to access their Team’s workspaces. The tab at the top says “Subscription Cancelled” and when I click on a team it says “Your team account has expired”. Our IT Tea… --- ## [\[Notice\] Bluescape Mobile Application](https://community.bluescape.com/t/notice-bluescape-mobile-application/5637)
**Author:** [@stefanieo](https://community.bluescape.com/u/stefanieo)\ **Replies:** 0\ **Last updated:** [May 29, 2024, 8:44pm UTC](https://community.bluescape.com/t/notice-bluescape-mobile-application/5637 "2024-05-29T20:44:32Z")
As part of our continuous innovation posture, Bluescape is reviewing its mobile strategy and rearchitecting its mobile experience to provide our users with an even more seamless on-the-go experience and support for multi… --- ## [Update Bluescape Large Display settings](https://community.bluescape.com/t/update-bluescape-large-display-settings/5723)
**Author:** [@Tom\_Garrett](https://community.bluescape.com/u/Tom_Garrett)\ **Replies:** 0\ **Last updated:** [May 28, 2024, 3:30pm UTC](https://community.bluescape.com/t/update-bluescape-large-display-settings/5723 "2024-05-28T15:30:40Z")
Change Background on a Large Display To change the Background on your large display Bluescape application, follow the steps below: Log into the Large Display’s PC as an Administrator. If open, close the Bluescape… --- ## [GO, Pro, and Business Account Removal FAQ](https://community.bluescape.com/t/go-pro-and-business-account-removal-faq/5590)
**Author:** [@stefanieo](https://community.bluescape.com/u/stefanieo)\ **Replies:** 0\ **Last updated:** [May 1, 2024, 1:00pm UTC](https://community.bluescape.com/t/go-pro-and-business-account-removal-faq/5590 "2024-05-01T13:00:02Z")
Starting August 11, 2024, all Bluescape Go, Pro, and Business subscription accounts will be removed as these plans are no longer offered. Additionally, all personal spaces for all account types will be removed. If you … --- ## [Duplicating Workspaces Does not seem to be working](https://community.bluescape.com/t/duplicating-workspaces-does-not-seem-to-be-working/5710)
**Author:** [@Jenny\_Garda](https://community.bluescape.com/u/Jenny_Garda)\ **Replies:** 3\ **Last updated:** [May 21, 2024, 1:46pm UTC](https://community.bluescape.com/t/duplicating-workspaces-does-not-seem-to-be-working/5710 "2024-05-21T13:46:55Z")
I’ve tried to duplicate a workspace several times and when I open the newly duplicated workspace, there is nothing in there… it’s blank. Is this a known issue that’s being worked on? I haven’t had this issue in the past … --- ## [Bluescape System Requirements](https://community.bluescape.com/t/bluescape-system-requirements/3389)
**Author:** [@Tom\_Garrett](https://community.bluescape.com/u/Tom_Garrett)\ **Replies:** 0\ **Last updated:** [May 3, 2023, 1:35pm UTC](https://community.bluescape.com/t/bluescape-system-requirements/3389 "2023-05-03T13:35:13Z")
Bluescape recommends that your device meet at least the minimum system requirements outlined below. Workspace performance also depends on how you use Bluescape and the resources available on your device. Factors that c… --- ## [Inconsistencies when copying and pasting content](https://community.bluescape.com/t/inconsistencies-when-copying-and-pasting-content/5708)
**Author:** [@stefanieo](https://community.bluescape.com/u/stefanieo)\ **Replies:** 0\ **Last updated:** [May 3, 2024, 2:50pm UTC](https://community.bluescape.com/t/inconsistencies-when-copying-and-pasting-content/5708 "2024-05-03T14:50:18Z")
Copying and pasting a single image or a canvas and cluster of images from a source workspace to a destination workspace is inconsistent. Sometimes, the canvas and cluster of images will paste as expected, and other times… --- ## [Firefox Browser not compatible with Stream Share+](https://community.bluescape.com/t/firefox-browser-not-compatible-with-stream-share/5672)
**Author:** [@Tom\_Garrett](https://community.bluescape.com/u/Tom_Garrett)\ **Replies:** 0\ **Last updated:** [April 5, 2024, 1:49pm UTC](https://community.bluescape.com/t/firefox-browser-not-compatible-with-stream-share/5672 "2024-04-05T13:49:42Z")
Bluescape places both the WebRTC server and the TURN server in the same Virtual private cloud and has them communicate using private IP addresses. When WebRTC sends its private IP address as a connection candidate, Firef… --- ## [Saving Content from Personal Spaces](https://community.bluescape.com/t/saving-content-from-personal-spaces/5591)
**Author:** [@stefanieo](https://community.bluescape.com/u/stefanieo)\ **Replies:** 0\ **Last updated:** [May 1, 2024, 1:00pm UTC](https://community.bluescape.com/t/saving-content-from-personal-spaces/5591 "2024-05-01T13:00:02Z")
Starting August 11, 2024, all Bluescape Go, Pro, and Business accounts will be removed as these plans are no longer offered. Additionally, all personal spaces for all account types will be removed. If you want to keep yo… --- ## [Instructions for Data Migration Between Instances](https://community.bluescape.com/t/instructions-for-data-migration-between-instances/5269)
**Author:** [@Scott\_Robinson](https://community.bluescape.com/u/Scott_Robinson)\ **Replies:** 0\ **Last updated:** [April 29, 2024, 6:19pm UTC](https://community.bluescape.com/t/instructions-for-data-migration-between-instances/5269 "2024-04-29T18:19:39Z")
This topic covers the administration steps to migrate organizations between instances. Glossary Source organization or instance refers to the current organization or instance you are using. Target (destination) organ… --- ## [Command Line Interface - Administrator Guide](https://community.bluescape.com/t/command-line-interface-administrator-guide/3911)
**Author:** [@Tom\_Garrett](https://community.bluescape.com/u/Tom_Garrett)\ **Replies:** 0\ **Last updated:** [August 29, 2023, 6:13pm UTC](https://community.bluescape.com/t/command-line-interface-administrator-guide/3911 "2023-08-29T18:13:22Z")
The Command Line Interface (CLI) replaces the Bluescape Config Center, allowing instance admins to use a terminal to make configuration changes to their instances and teams. Many administrative features are now availa… --- ## [Shapes and Icons](https://community.bluescape.com/t/shapes-and-icons/5686)
**Author:** [@Laura\_Fletcher](https://community.bluescape.com/u/Laura_Fletcher)\ **Replies:** 6\ **Last updated:** [April 19, 2024, 4:38pm UTC](https://community.bluescape.com/t/shapes-and-icons/5686 "2024-04-19T16:38:27Z")
No shapes or icons will load other than Basic Shapes --- ## [Uploading content from Dropbox & Box occasionally fails](https://community.bluescape.com/t/uploading-content-from-dropbox-box-occasionally-fails/5663)
**Author:** [@stefanieo](https://community.bluescape.com/u/stefanieo)\ **Replies:** 0\ **Last updated:** [March 28, 2024, 7:40pm UTC](https://community.bluescape.com/t/uploading-content-from-dropbox-box-occasionally-fails/5663 "2024-03-28T19:40:28Z")
Uploading content from Dropbox and Box via the :add\_content: (Add content) option forces the workspace to reconnect. Steps to reproduce Open a workspace. Upload content from Dropbox or Box via the :add\_content: (Add co… [Next page](https://community.bluescape.com/c/support/9.md?page=1)